This used to be our favorite place to stay in Orlando. It was clean, kind of classy and service was excellent. We looked forward to our stay after being away for 2 years. The moment we arrived at midnight for a 3 night stay we knew management had changed. The place was worn down. Banged up, dirty walls. Wherever there are door handles there is dirt. No baggage carts. It was midnight. We were tired. We got our two kids up to the suite, opened the hide-abed. There was a dirty, used sheet on it. No extra bedding in the room. The wall phone wasn’t hooked up so we had to go back to the front desk. The receptionist explained you have to request bedding for the fold away. He got me 2 blankets, a mattress cover, a sheet and a plastic bag for US to put the previous guests dirty sheet in! Ew! No housekeeping to do that. Then we had to go back down to get a missing sheet and 2 pillows. Very frustrating to not have the bedding situation taken care ahead of our reservation. The TVs in both the bedroom and the “living room” never worked. We could only have 4 k cups for our coffee, or return to the desk to request another 4. The new management now charges for continental breakfast. We got an email right before we arrived telling us they now charge a daily “resort fee” of $11.50. They also have daily charges for cleaning the bathroom, changing beds, etc (see picture) It’s obvious the new owners want to run the place cheaply and nickel and dime the guests. We will NEVER, EVER return here.