4/10 Fair
1 October 2024
The Grand Hotel Fasano is a nice hotel, with great views over the Lake and attentive staff.
This was overshadowed by events.
On day 5, the hotel was overwhelmed by American wedding parties – maybe 80 people. The peace of the hotel was shattered as the parties asserted their presence and demands.
Other guests came 2nd as bars were overrun, the terrace hosted noisy late-night parties and the kitchen was challenged. I noted at the time that my scallops tasted odd and my trout was only just warm when served.
By 11 pm I was very sick with diarrhea and vomiting all night. I suspected food poisoning. The noise from the wedding parties on the terrace below added to the misery.
My wife spoke to Hotel Guest Relations -HGR. They had no sympathy, noting that it was likely a bug (but other guests spoke about being ill); the hotel had served scallops for years and they had been ‘caught out’ by the wedding parties who booked individually; their behavior could not be controlled.
I remained ill. We spoke again with HGR as my condition was not being taken seriously. A doctor visiting other guests that morning, also saw me. The hotel agreed, without admission, to pay for the doctor.
On leaving, HGR suggested that I ‘brought the bug to the hotel with me’, noting that the diagnosis on my prescription (confidentiality?) was ‘acute gastroenteritis’. I explained the doc could not be sure of my sickness without a blood test but the results would not be ready before we left.
Unlikely to return.
Michael
Michael, 10-night trip
Verified Expedia guest review
