Hotel Cielo

Beach hotel with restaurant, near Playa del Carmen Main Beach

Choose dates to view prices

Where to?

Dates

November 2025

16

December 2025

In-room safe, individually decorated, individually furnished, desk

Near Playa del Carmen Maritime Terminal, Hotel Cielo offers a serene getaway with a rooftop terrace and restaurant. Unwind with a Swedish massage or explore coworking spaces, then stay connected with in-room WiFi.

Excellent

Popular amenities

Airport transfer
Spa
Connecting rooms available
24/7 front desk
Air conditioning
Non-smoking

Main amenities (12)

Daily housekeeping
Near the beach
Restaurant
Rooftop terrace
Breakfast available
Beach umbrellas
Free beach club nearby
Beach towels
Room service
Spa services
Airport shuttle
Area shuttle

For families (6)

Children stay free
Connecting/adjoining rooms available
Private bathroom
Television
Terrace
Daily housekeeping

Room options

Check availability for these dates

Tonight

Nov 16 - Nov 17

Tomorrow

Nov 17 - Nov 18

All rooms

1 bed

2 beds

3+ beds

Showing 7 of 7 rooms

Double Room (Double Interior Room)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

Netflix

21 sq m
Sleeps 2
1 Double Bed

Triple Room

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

Netflix

23 sq m
Sleeps 3
1 Double Bed and 1 Twin Bed

Quadruple Room

Very good

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

Netflix

23 sq m
Sleeps 4
2 Double Beds

Room, 1 King Bed

Very good

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

Netflix

21 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Balcony

Highlights

Balcony

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

26 sq m
City view
Sleeps 2
1 King Bed

Family Room, Balcony

Exceptional

Highlights

Balcony

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

37 sq m
City view
Sleeps 4
2 Twin Beds and 1 King Bed

Grand Family Room, Balcony

Highlights

Balcony

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

37 sq m
City view
Sleeps 5
1 Twin Bed, 1 King Bed and 1 Double Bed

Similar properties

2 outdoor pools, pool umbrellas, pool loungers

Pool
Airport transfer
Free parking
Free WiFi

₹14,123 total

includes taxes & fees

18 Nov - 19 Nov

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About the area

Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Playa del Carmen Main Beach - 5 min walk - 0.4 km
Central Square - 5 min walk - 0.4 km
Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
Playacar Beach - 8 min walk - 0.7 km

Getting around

Cancun Intl. Airport (CUN) - 50 min drive
Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
Airport shuttle (surcharge)
Area shuttle (surcharge)

Restaurants

‪Carboncitos - ‬1 min walk
‪Karen's - ‬1 min walk
‪Ah Cacao Chocolate Café - ‬2 min walk
‪Los Tapetes - ‬1 min walk
‪Las Hijas De La Tostada - ‬1 min walk

About this property

Hotel Cielo

Hotel Cielo features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can indulge in deep-tissue massages, and Carboncitos serves breakfast, lunch, and dinner. Also, Playa del Carmen Main Beach and Playacar Beach are within just a 10-minute walk.

At a glance

Hotel size

- 18 rooms
- Arranged over 3 floors

Arriving/Leaving

- Check-in start time: 3 PM; check-in end time: midnight
- Contactless check-in and check-out are available
- Minimum check-in age – 18
- Check-out time is noon
- Contactless check-out

Special check-in instructions

- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
- Minimum Spring Break check-in age is 18

Children

- Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
- No cots (infant beds)

Pets

- Pets not allowed

Internet

- Free WiFi in public areas
- Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

- Off-site parking within 1 mi (MXN 250 per day)

Transfers

- Airport shuttle on request (available 24 hours a day)*

Off-site

- Area shuttle*

Other information

- Smoke-free property

Property amenities

Food and drink

Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:00 AM
Restaurant
Room service

Traveling with children

Children stay free (see details)

What to do

Free beach club nearby
Beach access
Access to nearby health club
Bicycle rentals nearby
Ecotours nearby
Hiking/biking trails nearby
Wildlife drive nearby
Jet skiing nearby
Scuba diving nearby
Scooter/moped rentals nearby

Working away

Coworking spaces

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Beach towels
Beach umbrellas

Facilities

2 buildings/towers
Safe-deposit box at front desk
Rooftop terrace
Spa services
Banquet hall

Accessibility

Accessible airport shuttle
Upper floors accessible by stairs only
Tile flooring in room

Room amenities

Be entertained

32-inch TV
Digital TV channels
Netflix
Streaming services

Home comfort

Air conditioning
Ceiling fan
Iron/ironing board (on request)

Sleep well

Bed sheets provided

What to enjoy

Individually furnished and decorated

Freshen up

Private bathroom
Shower only
Free toiletries
Hair dryer (on request)
Towels

Stay connected

Desk
Free WiFi (speed of 25+ Mbps)

Food and drink

Paper towels

More

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Dining

Carboncitos - This family restaurant serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

Deposit: MXN 500 per accommodation, per stay

Optional extras

Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children
Airport shuttle service is offered for an extra charge of MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
Area shuttle service is offered for an extra charge

Children & extra beds

Airport shuttle service for children up to age 11 costs MXN 2999.99 (roundtrip)

Parking

Parking is available nearby and costs MXN 250 per day (3281 ft away)

Pool, spa, & gym (if applicable)

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard

Also known as

Cielo Hotel

Cielo Playa del Carmen

Hotel Cielo

Hotel Cielo Playa del Carmen

Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Hotel Cielo Hotel

Hotel Cielo Playa del Carmen

Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Does Hotel Cielo offer free cancellation for a full refund?

Yes, Hotel Cielo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Cielo?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Hotel Cielo?

Yes, an airport shuttle is available. The charge is MXN 2999.99 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Cielo?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Cielo?

No, this hotel doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at Hotel Cielo and nearby?

Have fun with nearby activities like cycling, boat tours, and hiking. Additional recreation nearby includes game drives and ecotours. Enjoy amenities like spa services and access to a nearby health club.

Are there restaurants at or near Hotel Cielo?

Yes, there's an onsite restaurant, Carboncitos.

What's the area around Hotel Cielo like?

Hotel Cielo is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playacar Beach.