Just had a 5 day stay @ this hotel. I rarely leave hotel reviews but as a wheelchair user, it was a very difficult experience. Lift doors small, room layout bad.
Pros:- location, clean, nice resources & entertainment 4 families, several pools, water park, bar areas are nice.
Cons:- Reception staff. 2 standout staff members were Kelli and Charlotte (both Brits). I am a wheelchair user which was explained a week & few days before arrival. We are a family of 4 (2 adults & 2 kids) from London & they don’t have accessible rooms for 4, only for 2 or 3. Meaning, a wheelchair user cannot come on holiday with their family! The room & hotel is wheelchair unfriendly. With wheelchair in the room, it was way 2 small for 4. Even when wheelchair was folded, room felt claustrophobic. I had requested a change of room in advance prior to check in was told this will be complied with. When I requested this on check in, I was asked for an extra €60 per night! I paid it initially, then changed my mind having to fork out so much extra for something I was told prior to arrival, would be made available to me. Especially as I paid the rate of £280 half board per night 4 a small room. Room so small, that 1 of the single beds for children, was right under the tv meaning no tv in the evenings cos it was too loud. Food in bars better than restaurant food. We spent over £250 on bar food/drinks alone cos restaurant food wasn’t enjoyable 4 us. And 1 child cut her finger on very sharp bathroom door