In the heart of Statiekwartier, De Keyser Hotel offers a sophisticated retreat with dry cleaning services, a business center, and Emerald restaurant. Stay connected with in-room WiFi and enjoy express check-out, multilingual staff assistance, luggage storage for your convenience. The hotel's overall condition has impressed previous guests.
Antwerp (ZWE-Antwerp Central Train Station) - 2 min walk
Antwerp-Berchem Station - 27 min walk
Airport shuttle (surcharge)
Restaurants
Starbucks - 1 min walk
McDonald's - 1 min walk
Bier Central - 1 min walk
Windsor - 1 min walk
Boston Steak House - 1 min walk
About this property
De Keyser Hotel
Located just 2.9 mi (4.6 km) from the airport, De Keyser Hotel offers a shuttle at scheduled times. You can unwind with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Also, Antwerp Zoo and Antwerp Market Square are within a short drive. Fellow travelers like the overall property condition.
Languages
Dutch, English, French, German, Polish, Spanish
At a glance
DONE
Hotel size
123 rooms
Arranged over 9 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Express check-out available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
DONE
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cots (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Electric vehicle charging point on site
Height restrictions apply for on-site parking
Off-site parking within 98 ft (EUR 23 per day), from 7:00 AM to 11:00 PM
DONE
Transfers
Airport shuttle from 6:00 AM to 11:00 PM*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
Restaurant
Bar/lounge
Room service (limited hours)
What to do
Bicycle rentals nearby
Golfing nearby
Scooter/moped rentals nearby
Segway rentals/tours nearby
Working away
Business center
Meeting room
Conference space (1615 square feet)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Romance packages
Facilities
1 building/tower
Safe-deposit box at front desk
Television in common areas
Piano
Banquet hall
Accessibility
Elevator
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible lounge
Handrails in hallways
Handrails in stairways
Well-lit path to entrance
Room amenities
Be entertained
40-inch LCD TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Champagne service
More
Daily housekeeping
In-room safe
Special features
Dining
Emerald - This bar serves breakfast, lunch, and dinner.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.97 per person, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 20.00 per person
Airport shuttle service is offered for an extra charge of EUR 11 per person (one way)
Late check-out can be arranged for an extra charge
Children & extra beds
Airport shuttle for children between the ages of 2 and 11 costs EUR 11.00 (one way)
Parking
Parking is available nearby and costs EUR 23 per day (98 ft away; open 7:00 AM to 11:00 PM)
Parking height restrictions apply
Policies
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
De Keyser
De Keyser Antwerp
De Keyser Hotel
De Keyser Hotel Antwerp
Hotel Keyser
Alfa De Keyser Antwerp
Hotel Alfa De Keyser
Keyser Hotel Antwerp
Keyser Hotel
Keyser Antwerp
De Keyser Hotel Hotel
De Keyser Hotel Antwerp
De Keyser Hotel Hotel Antwerp
Frequently asked questions
Does De Keyser Hotel offer free cancellation for a full refund?
Yes, De Keyser Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at De Keyser Hotel?
Sorry, pets aren't allowed.
Is airport shuttle service offered by De Keyser Hotel?
Yes, an airport shuttle is available from 6:00 AM to 11:00 PM at scheduled times. The charge is EUR 11 per person one way.
What are the check-in and check-out times at De Keyser Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge. Express check-out and contactless check-out are available.
What is there to do at De Keyser Hotel and nearby?
Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and segway rentals.
Are there restaurants at or near De Keyser Hotel?
Yes, there's an onsite restaurant, Emerald.
What's the area around De Keyser Hotel like?
De Keyser Hotel is in Statiekwartier, a short 6-minute drive from Antwerp (ANR-Antwerp Intl.) and 5 minutes' walk from Antwerp Zoo.
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De Keyser Hotel Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
7.8/10
Staff & service
6.6/10
Amenities
7.0/10
Property conditions & facilities
7.2/10
Eco-friendliness
Popular mentions
Room
Location
Breakfast
Service staff
Bed
Food
Restaurant
Walking
Weather
Bathroom
Reviews
6/10 Good
29 May 2025
It was ok. Good location
Miss N M
Miss N M, 1-night trip
10/10 Exceptional
7 December 2024
Friendly staff, very clean, spacious rooms
Maarten van
Maarten van, 6-night trip
2/10 Poor
11 June 2025
Horrible place to stay.
At 2:30 in the morning there was someone banging on every door on our floor and yelling. This went on for 20 minutes and the hotel staff did nothing.
Stay away from this dirty and very old hotel.
Larry
Larry, 1-night trip
6/10 Good
23 February 2025
Great location. Could smell neighbour smoking on balcony inside
Jake
Jake, 1-night trip
10/10 Exceptional
24 November 2022
Amazing location. Right there in the center of Antwerp. Very friendly staff.
Jorge
Jorge, 1-night trip
6/10 Good
8 February 2025
staff at reception was unprofeasional made few times mistakes which was inconvinient.
aran
aran, 1-night trip
8/10 Very good
2 October 2023
Location and breakfast is excellent
The breakfast was excellent! Lots of choices. The room is big and bed is comfortable. Location is in the heart of the city.
Martin
Martin, 1-night trip
6/10 Good
20 January 2025
Jaqouzi did not work, only one sink with warm water, floor was not clean, no coffee in the room!
Mark
Mark, 2-night trip
8/10 Very good
1 June 2024
Close rmto train station
Susan
Susan, 2-night trip
8/10 Very good
12 October 2022
This hotel is a good place to stage a visit to Belgium. It is clean, comfortable, and safe, and less than a 5 minute walk to Antwerpen Central train station. You can be anywhere in Belgium in less than 2 hours without packing up every day or two.
Bonnie
Bonnie, 3-night trip
8/10 Very good
14 June 2024
good
Jonathan
Jonathan, 1-night trip
8/10 Very good
7 October 2023
Good location, good bed and a simple breakfast. Everything you need. It’s not the newest hotel. But that is fine.
Joost
Joost, 1-night trip
6/10 Good
5 March 2025
I have stayed here a few times the staff are friendly and it's close to the train station and convenient for my needs as I'm not so mobile as I used to be.
There were no tea/coffee making facilities in the room. On phoning reception I was to they didn't have any. However when I spoke to a different concierge the next day I was provided with the tea/coffee making things I needed.
There was a safe in the room, however this didn't work. I mentioned this again to reception. But nothing was done the whole we we were there.
The convenience of the station and the closeness to the diamond district mean it's idea for me but I would probably look at a different hotel for my next visit to Antwerp
Elaine
Elaine, 5-night trip
4/10 Fair
1 January 2024
Dirty carpets. Air conditioning poor. Was hot. Staff not flexible to checkin earlier.
Breakfast was good
Ramesh
Ramesh, 1-night trip
2/10 Poor
28 September 2023
Nothing to say
Hello
That hotel it’s not 4 star hotel it’s like 2 star
Room’s are not good sorry to say that
Mohamed
Mohamed, 3-night trip
8/10 Very good
12 April 2023
Picture use for ad is central station on Antwerp, nothing to do with the hotel. Everything in my room is in very good condition except the mattress. (Should have new one). Breakfast is good. Staff in restaurant are nice and pleasant but not front desk. Location is excellent. 2 min walk to central station.
Peter
Peter, 2-night trip
4/10 Fair
24 July 2024
One night business stay
When we arrived the room, nr 213, was warm and the ventilation none-existing. After trying to get the AC working for 15min we realise it is controlled from the entrance and went down to ask them to turn it on. This would have been ok if it didn't turn off again during the night, which together with no-ventilation in the room made sleep uncomfortable. In general a worn down hotel in serious need of renovations. Definitely not 4 stars. Highlight is the location.
Rebecca
Rebecca, 1-night trip
10/10 Exceptional
12 October 2022
Excellent location. The property was good. The manager in charge of the breakfast room was not friendly. I enjoyed the breakfast and after an hour something I got back to the room and came to the breakfast room with my wife. This time, the manager was not that friendly thinking I came to take breakfast again. In fact, I used to get up early and after finishing my breakfast, I usually accompanied my wife to the breakfast room where I did not need more food but some more coffee only.
Andrew
Andrew, 2-night trip
4/10 Fair
2 May 2023
Not 4 stars
4 star well that must be a long time ago. The staff is friendly and malfunctioning water tap was corrected quickly.
Location is right at the end of the shopping street and next to the central station and an easy walk to the old town.
Overall the hotel is worn.
Breakfast is in a room too small meaning you have to wait at the most busy times. The selection of food is very standard.
The curtains and windows in the room had mould growth.
Verified traveller
3-night trip
4/10 Fair
19 March 2023
This hotel can not be 4* property as it was sold to me. It can not even be 3* property, or any stars. It is dirty filthy, uncomfortable bed, cheap linen, corridors, shabby bathroom, horrible breakfast, - the dining room was so small - it could not take even half of the tourists. one the receptionist was so rude! Never again and don ot recommend
Elena
Elena, 2-night trip
6/10 Good
29 April 2024
Well below standard.
Excellent breakfast. The rest not so good. Aircon not working - flashing an error which couldn’t be switched off. Reception said they controlled temperature, but it was very cold in the mornings. Hot water only lukewarm at 06:00. Bedside light not working. Shaving mirror light not working. Kettle, tea & milk provided, but not coffee or sugar. Bed had large dip at one side where it was starting to collapse. Then locked out of room on last morning after breakfast and had to return to reception to get key card reset - receptionist error. Absolutely no way is this a 4* hotel.
Paul
Paul, 2-night trip
4/10 Fair
22 October 2022
disappointed, Score of the site is NOT correct!
Vely old hotel close to HBF where not so safe feeling around. NO hot water coming since I checked in around 20:00, and also 23 o'cklock. we had to skip to take any shower.
Hotel room, doors, etc were not renovated, and not kept good conditon.
When checked in, wanted to pay city tax 6 Euro by 10 Euro note, but receptionist said No chance to give any return 4 Euro. without any explanation of reason,
Verified traveller
1-night trip
4/10 Fair
31 May 2025
Ligger väldigt nära Centralstationen i Antwerpen. Det är ett stort plus. Värdelös service i receptionen. Rummet slitet, lampor funkade inte. Frukosten var däremot okej. Kuddarna stenhårda.
Christina
Christina, 1-night trip
4/10 Fair
21 May 2025
Mal dormis
Mauvaise insonorisation. Pas de pression pour la douche.