In the heart of Downtown George Town, Hotel Royal Penang offers a serene oasis with a garden and an outdoor pool. Unwind in the sauna or get energized at the gym. With Grove Brasserie serving breakfast and lunch, free WiFi, dry cleaning/laundry services, guests rave about their stay.
Hotel Royal Penang puts you just a 5-minute drive from Gurney Drive and KOMTAR. Guests can take a dip in the outdoor pool or grab a bite to eat at Grove Brasserie, which serves breakfast and lunch. Other features include a bar/lounge, a fitness center, and a sauna.
Languages
Chinese (Mandarin), English, Malay
At a glance
Hotel size
237 rooms
Arranged over 20 floors
Arriving/Leaving
Check-in start time: 2:30 PM; check-in end time: 11:00 PM
Minimum check-in age – 21
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Babysitting
Pets
Pets not allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
On-site self-parking (fees apply)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge)
Restaurant
Bar/lounge
24-hour room service
Traveling with children
Children stay free (see details)
Children's pool
Babysitting services
Working away
Business center
Meeting rooms
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Porter/bellhop
Bicycle rentals
Facilities
Safe-deposit box at front desk
Garden
Fitness center
An outdoor pool
Sauna
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Accessibility
Elevator
Wheelchair-accessible parking
Room amenities
Be entertained
Television
Satellite TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Slippers
Iron/ironing board
Sleep well
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Deep soaking bathtub
Bathtub or shower
Bidet
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Grove Brasserie - This restaurant serves breakfast and lunch.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MYR 3.00 per accommodation, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately MYR 30 to 80 per person
Airport shuttle service is offered for an extra charge of MYR 100 per vehicle (one-way)
Children & extra beds
Rollaway beds are available for MYR 100.0 per night
Parking
Self parking is available for an extra charge
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards.
Also known as
Hotel Penang Royal
Hotel Royal Penang
Penang Hotel Royal
Penang Royal
Penang Royal Hotel
Royal Hotel Penang
Royal Penang
Royal Penang Hotel
Hotel Royal Penang George Town
Hotel Royal
Royal Penang George Town
Hotel Royal Penang Hotel
Hotel Royal Penang George Town
Hotel Royal Penang Hotel George Town
Frequently asked questions
Does Hotel Royal Penang offer free cancellation for a full refund?
Yes, Hotel Royal Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Royal Penang?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Royal Penang?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Royal Penang?
Yes, there's self parking on site (charges apply). Electric vehicle charging is available.
Is airport shuttle service offered by Hotel Royal Penang?
Yes, an airport shuttle is available. The charge is MYR 100 per vehicle one-way.
What are the check-in and check-out times at Hotel Royal Penang?
Check-in start time: 2:30 PM; Check-in end time: 11:00 PM. Check-out time is noon.
What is there to do at Hotel Royal Penang and nearby?
Hotel Royal Penang has an outdoor pool and a sauna, as well as a fitness center and a garden.
Are there restaurants at or near Hotel Royal Penang?
Yes, there's an onsite restaurant, Grove Brasserie.
Does Hotel Royal Penang have rooms with private hot tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hotel Royal Penang like?
Hotel Royal Penang is a short 15-minute walk from Gurney Drive and 15 minutes' walk from KOMTAR.
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Hotel Royal Penang Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.8/10
Cleanliness
7.0/10
Staff & service
6.4/10
Amenities
6.4/10
Property conditions & facilities
Reviews
8/10 Very good
25 July 2020
Great location
Verified traveller
1-night trip
10/10 Exceptional
10 January 2020
good comfortable and friendly
An enjoyable stay. The reception staff are very helpful and I feel I must also make a positive mention of the housekeeping. the breakfast had a good spread and the hotel is handy for lots of eating places. The hotel evening buffet is very good value.
Stephen
Stephen, 4-night trip
2/10 Poor
3 January 2020
Veloittavat ylimääräisiä kuluja,huoneluokka väärin ja kun huone vaihdettiin oikeaan luokkaan,saatiin tilalle todella paljon vanhempi ja kulahtaneempi huone. Huonesiivous piti joka kerta soittaa erikseen paikalle kun ei neljään mennessä iltapäivällä oltu käyty yhtenäkään päivänä. Ei käsipyyhkeitä,jotka luulisi olevan automaattisesti jopa yhden tähden hotellissa.
Lea
Lea, 6-night trip
8/10 Very good
1 January 2020
short overnight stay.
Lagila lounge was advertised with special drink promotion and we were looking forward to have a drnk and relax. At 1130pm it was apparently closed and there were no staff there. Place was dark and empty. No wonder the hotel cannot generate revenue! When it was the Sheraton, it was lively and it had atmosphere and vibrancy. The room was very comfortable and clean. Hotel is very calm and quiet.
Seetha
Seetha, 1-night trip
8/10 Very good
31 December 2019
Clean and Comfortable stay
Clean and comfortable room and bed, efficient check in, value for money.
Verified traveller
3-night trip
8/10 Very good
29 December 2019
Mohd
Mohd, 2-night trip
8/10 Very good
26 December 2019
Noor
Noor, 1-night trip
10/10 Exceptional
25 December 2019
Comfort and relax
Great for relax
Ayu
Ayu, 1-night trip
4/10 Fair
24 December 2019
Disappointed believeIng this is a 4 star hotel, but this hotel will qualify for 2 stars Or less due to the toilet and bathroom conditions. We have booked 2 rooms but have to change rooms due to the cleanness of the bedsheets in both rooms. Although we were given connecting room in a different floors toilets and bathrooms in all rooms are very bad due to its age. The room we stayed for remaining 4 nights has cracked vanity top, water leaking on the floor through the cracks I believe management is well aware of the conditions of the rooms, and ignoring. I will not recommend this hotel to anyone unless the major renovation is done. I do have pictures and videos of the rooms. We wasted over 2,500 RM for 2 rooms. Keep the cool and to enjoy our 5 days holiday in Penang we decided to continue to stay here. Keep away from this hotel!!
Shankar
Shankar, 5-night trip
10/10 Exceptional
12 December 2019
Excellent hôtel ! Seuls petits bémols : la piscine était un grand jacuzzi, oû des enfants se baignant tout habillés (religion oblige) occupaient les lieux en permanence. L'hôtel était un peu excentré, mais je l'avais choisi pour sa piscine, sans pouvoir en profiter. Un immense food court et un centre commercial tout près.
Verified traveller
6-night trip
6/10 Good
16 November 2019
OK, men ...
Ett stort hotell med tydlig inriktning på lokala resenärer. Vi var i stort sett de enda europeiska gästerna. Frukosten var därefter - första hotellet som inte ens har ost på frukostbuffén!
Rummet ok men varför jättetjocka madrasser när det känns som att ligga på en planka? Sängarna i Sydostasien är visserligen oftast hårda men dessa tar priset.
Bengt
Bengt, 3-night trip
8/10 Very good
25 October 2019
Verified traveller
2-night trip
4/10 Fair
22 October 2019
Likes: The location was good as it was close to many eateries and tourist sites. The hotel's dinner buffet was very good but the lunch buffet was disappointing. The pool area was quite good. Reception & dining staff were pleasant.
Dislikes: The whole hotel needs major refurbishing. Bathroom tiles were full of mold, bath tub chipped in many places. Only 1 hand towel was provided when we asked for 2, it was taken away the next day and not replaced. Cleaning staff need more training. Sink in bathroom badly situated therefore water leaked onto floor which made it slippery and dangerous. We asked for it to be fixed twice but was never resolved. The cleaning staff instead put a floor towel to cover up the puddles. Bed was hard and pillows harder. Towels were paper thin.
Verified traveller
6-night trip
8/10 Very good
28 September 2019
Bobbie
Bobbie, 1-night trip
8/10 Very good
5 September 2019
Farhanah
Farhanah, 1-night trip
6/10 Good
22 August 2019
Mohd Norhairie
Mohd Norhairie, 2-night trip
10/10 Exceptional
4 August 2019
Verified traveller
2-night trip
2/10 Poor
3 August 2019
Very poor maintenance, especially the bathroom. Shower curtain dirty, walls need fresh coats of paint, bathroom tiles need to be cleaned, esp in between the tiles; black stains. Tap head to change water flow from shower to bathtub & vice versa not working. Room carpets don't appear clean & room feels gloomy. Overall room was depressing!
Verified traveller
3-night trip
8/10 Very good
2 August 2019
murugasu
murugasu, 2-night trip
4/10 Fair
31 July 2019
The toilet shower tap is okd and leaking
Verified traveller
1-night trip
8/10 Very good
29 July 2019
Propreté générale correcte, les équipements sont un peu vieillissants