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Sonesta Simply Suites San Antonio NW

No-frills hotel in Medical Center District with 24-hour fitness

  • Free WiFi and free parking
From
Rs7,354

Image gallery

  • Suite, 1 Queen Bed, Accessible - Guest Room
  • Suite, 1 Queen Bed, Accessible - Guest Room
  • Outdoor Pool
  • Living Area
  • Suite, 1 Queen Bed, Accessible - Guest Room
Suite, 1 Queen Bed, Accessible - Guest Room. Image 1 of 24.
1 / 24Suite, 1 Queen Bed, Accessible - Guest Room
9350 Ih 10 W, San Antonio, 78230, TX, United States of America
7.0.Good.
  • Very unpleasant stay. To begin with, the floor was disgusting. You could tell they hadn’t…

    May 29, 2021

  • Super friendly staff, property can use some updating but it was comfortable & they were…

    May 14, 2021

See all 135 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Convenient
Safe
Easy parking
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Kitchen
  • Non-smoking

Property highlights

Main amenities

  • 112 smoke-free guestrooms
  • Daily housekeeping
  • Seasonal outdoor pool
  • 24-hour fitness center
  • 24-hour front desk
  • Front desk safe

For families

  • Kitchen
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Medical Center District
  • University of Texas Health and Science Center at San Antonio - 42 min walk
  • Huebner Oaks - 45 min walk
  • South Texas Medical Center - 2.4 mi / 3.8 km
  • USAA Corporate Office Headquarters - 2.5 mi / 4 km
  • North Star Mall - 5.4 mi / 8.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Suite, 1 Queen Bed, Accessible
  • Suite, 1 Queen Bed with Sofa bed
  • Studio Suite, 1 Queen Bed (Studio)
  • Suite, 1 Queen Bed, Accessible
  • Suite, 2 Queen Beds (Two Bedroom)
  • Studio Suite, 1 Queen Bed, Accessible
  • Studio Suite, 1 Queen Bed, Accessible

Location

9350 Ih 10 W, San Antonio, 78230, TX, United States of America
  • In Medical Center District
  • University of Texas Health and Science Center at San Antonio - 42 min walk
  • Huebner Oaks - 45 min walk

What’s around

Landmarks

  • In Medical Center District
  • University of Texas Health and Science Center at San Antonio - 42 min walk
  • Huebner Oaks - 45 min walk
  • South Texas Medical Center - 2.4 mi / 3.8 km
  • USAA Corporate Office Headquarters - 2.5 mi / 4 km
  • North Star Mall - 5.4 mi / 8.7 km
  • St. Mary's University - 5.8 mi / 9.3 km
  • University of Texas-San Antonio - 6.6 mi / 10.5 km
  • Six Flags Fiesta Texas - 7.3 mi / 11.7 km
  • The Shops of La Cantera - 8 mi / 12.8 km
  • San Antonio Zoo and Aquarium - 8.1 mi / 13 km

Getting around

  • San Antonio International Airport (SAT) - 10 min drive
  • San Antonio Station - 13 min drive

At a glance

Hotel size

  • This hotel has 112 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. As of December 1, 2020, this property will no longer be an IHG-branded hotel but all reservations will continue to be honored by the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • Restrictions apply*
  • Up to 88 lbs
  • Off-leash area available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Street parking available

Other information

  • Smoke-free property
  • No alcohol served onsite
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Barbecue grills

Things to do

  • Outdoor seasonal pool
  • 24-hour fitness facilities
  • Use of nearby fitness center (discount)

Working away

  • Conference space
  • Conference space size (feet) - 400
  • Conference space size (meters) - 36
  • One meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Visual alarms in hallways
  • Handrails in stairways

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Cookware, dishware, and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Small print

Also known as

  • Candlewood Suites San Antonio NW Hotel
  • Sonesta Simply San Antonio NW
  • Sonesta Simply Suites San Antonio NW Hotel
  • Candlewood Suites San Antonio NW Medical Center
  • Sonesta Simply Suites San Antonio NW San Antonio
  • Sonesta Simply Suites San Antonio NW Hotel San Antonio
  • Candlewood Suites NW Hotel San Antonio
  • Candlewood Suites San Antonio

Optional extras

Pets are allowed for an extra charge of USD 25 per accommodation (may vary based on length of stay)

Service animals exempt from fees

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 9 AM to 10 PM.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

Guests must contact this property in advance to reserve cribs/infant beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Pet deposit: USD 25.00 per day

  • Administrative fee: USD 50.00 per accommodation, per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sonesta Simply Suites San Antonio NW does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's a seasonal outdoor pool. Guests have pool access from 9 AM to 10 PM.
  • Yes, pets are welcome, with a maximum weight of 88 lbs per pet. There's a charge of USD 25 per accommodation, per day, and there's also a deposit of USD 25.00 per day. Service animals are exempt from fees. Dog exercise areas are available.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Yes. Nearby restaurants include 210 Ceviche Seafood Cocina (8-min walk), El Taco Tote (8-min walk), and Pasha (14-min walk).
  • Sonesta Simply Suites San Antonio NW has a seasonal outdoor pool and a 24-hour fitness center.
7.0.Good.
  • 4.0.Fair

    Disheartened

    I booked this hotel because of the above average reviews and because it had the lowest Pet Fee of any of the hotels I reviewed before booking. Hotels.com stated the pet fee was $25 per accommodation (but this could vary depending on length of stay) but as my stay was only for 2 nights I concluded my fee would be $25. Upon arrival to check-in I was informed the Pet Fee was $150 per stay! The Front Desk Associate said that Sonesta was "in the process" of updating Pet Fees to $150 per stay due to a prior incident. "In the process" does not mean currently. Further, the form I signed and initialed at check-in stated the Pet Fee was $25 a day + tax for a 1-3 night stay. The Front Desk Associate was not very understanding and should have offered to only charge me the Pet Fee as stated on the signed/initialed paperwork but this did not happen. Furthermore, the room itself was decent and the bed was comfortable. Complaints regarding the room include: the dish towel in the kitchen had black/brown particles on it (unsure if this was coffee grounds), 1 wash rag had a brown stain on it that smeared when I tried to wipe it off, the desk/table had food residue on it, and the desk chair was stained and looked unhygienic. So, ultimately I would not recommend Sonesta Simply Suites San Antonio NW nor will I ever stay in any Sonesta hotel/property due to my experience at check-in.

    Bobby, 2 night trip, May 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Brandon is the man

    Brandon was great at our stay. He was so helpful. He truly made our stay better and hats off to him. It was everything you expect from a hotel otherwise. But never before have I been so attended to and felt more welcome because of Brandon.

    Johnathin, 1 night trip, May 8, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great place to stay

    Rhoads, 2 night trip with friends, May 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Home

    Very friendly.

    Julissa, 1 night trip, May 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good service and clean rooms.

    1 night trip, Apr 30, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    It’s Okayish

    Average. Hotel was hard to find as I checked in after dark. FYI, it’s behind the “Hustler Store”. Parking is minimal. I took someone’s space when they left but I saw others circling. Staff was friendly and check in was quick. They didn’t have vending machines but I didn’t want to go to a convenience store and lose my parking space and no stores within walking distance. Hallway floors are plywood and not concrete as most are and very bouncy?!?! So you hear every step when someone walks past your door. Room was clean but my bed felt lumpy and maybe old? Meh, overall it was okayish. It served its purpose. I had a place to sleep and left early the next day.

    1 night business trip, Apr 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Home away from home

    Absolutely loved my stay

    April, 1 night trip, Apr 9, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Turn Your Road Sign On!

    Sign on frontage road was not lighted, so had very difficult time finding the hotel. This was especially challenging given the one-way frontage access. If you miss the hotel (due to NO visible sign at night) you have to do a large loop on frontage roads around the interstate. This was very frustrating and could not find hotel until third circle.

    1 night trip, Apr 2, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    OK

    Stay was OK, I didn't like the fact that they dont have King beds. Hotel definitely needs some upgrades

    Jamon, 2 night trip, Apr 2, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Hotel not clean, floors dirty in the common areas. Elevators were dirty, hotels maintenance was not pleasant. I would not stay again. Employees were polite despite giving away the room choice we booked. I was over charged for my stay, which I caught upon checkout and was refunded the same day. I would not stay again.

    2 night trip with friends, Mar 19, 2021

    Verified Expedia guest review

See all 135 reviews