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Mercure Samarinda

Photo gallery for Mercure Samarinda

Exterior
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
In-room safe, desk, laptop workspace, blackout drapes

Overview of Mercure Samarinda

UNESCO Sustainable Travel Pledge

Mercure Samarinda

4.0 star property
4-star hotel with 1 outdoor pools, connected to a shopping center, near Samarinda Central Plaza Shopping Mall

6.0/10 Good

2 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
JALAN MULAWARMAN NO 171, SAMARINDA, Samarinda, 75112
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • 24-hour room service
  • 7 meeting rooms
  • Airport shuttle
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
For families
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Room options

About this area

What's nearby

  • Heart of Samarinda

Getting around

  • Samarinda (AAP-AP Tumenggung Pranoto) - 56 min drive
  • Airport shuttle (surcharge)

Restaurants

  • KFC Mulawarman - 2 min walk
  • Ong Palace - 3 min walk
  • Kopikumana - 5 min walk
  • Soto Banjar Amado - 5 min walk
  • RM Padang - 6 min walk

About this property

Mercure Samarinda

Mercure Samarinda offers an airport shuttle (available 24 hours) for IDR 330330 per vehicle one-way. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Ivory Restaurant, which serves international cuisine and is open for breakfast, lunch, and dinner. This upscale hotel also features a bar/lounge, a fitness center, and a children's pool.

Languages

Chinese (Mandarin), English, Indonesian, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 139 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 17
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • 24-hour room service
  • Water dispenser

Traveling with children

  • Children's pool
  • Children's menu

Working away

  • 7 meeting rooms
  • Conference space (25295 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • Built in 2020
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Shopping mall on site

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Japanese

Room amenities

Be entertained

  • 49-inch flat-screen TV

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Dining

Ivory Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Beryl Lobby Lounge - This lobby lounge specializes in international cuisine and serves light fare only. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 121000 for adults and IDR 60500 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 330330 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 344850 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Mercure Samarinda Hotel
Mercure Samarinda Samarinda
Mercure Samarinda Hotel Samarinda

Frequently asked questions

Does Mercure Samarinda offer free cancellation for a full refund?
Yes, Mercure Samarinda does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Samarinda?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Samarinda?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mercure Samarinda?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Samarinda?
Yes, there's free self parking.
Is airport shuttle service offered by Mercure Samarinda?
Yes, an airport shuttle is available. The charge is IDR 330330 per vehicle one-way.
What are the check-in and check-out times at Mercure Samarinda?
You can check in starting at 2:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Mercure Samarinda and nearby?
Mercure Samarinda has an outdoor pool and a fitness center, as well as a garden.
Are there restaurants at or near Mercure Samarinda?
Yes, Ivory Restaurant offers international cuisine, pool views, and poolside dining. Nearby restaurants include Ong Palace (3-min walk), Kopikumana (5-min walk), and Soto Banjar Amado (5-min walk).
What's the area around Mercure Samarinda like?
Mercure Samarinda is in the heart of Samarinda, a short 2-minute walk from Samarinda Central Plaza Shopping Mall and 9 minutes' walk from Mesjid Raya Darussalam.

Overall score and ratings

6.0

Good

6.0/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

10.0/10

Eco-friendliness

2/10 Poor

Liu, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Suzanna, 1-night business trip
Verified Hotels.com guest review