Tempe by the Mall Phoenix Airport

We had to change rooms 2 times! The first room. Was horrible the bath tub was awful looking! I had wish I taken a photo. We switch rooms because our room ended up flooding somehow. The 2nd room was better the only problem was it was HOT the room did not cool down! I was thinking about change rooms again but didnt want to wake up my 2 little kids to switch rooms after a long new years eve out. My family and I will never stay here again! Please go arcoss the street to the SpringHill Suites by Marriott Tempe at Arizona Mills Mall. We wanted to try a new hotle since we frequent alot to the town of Guadalupe for family.

The bed was very comfortable. The shower was a little old but in good condition. I really enjoyed the fact that there waa on site laundry and I waa able to buy laundry soap there. I was able to park right outside our room. I would definetly stay there again.

The pictures look better than the property. The first room that I checked into, smelled, was dated, had TP pushed into a hole in the door and the door lock was seeping for lower battery. Second room was slightly better.

Around midnight during my stay, my spouse said that he felt something bite him and we checked the room and saw a bedbug. Left it on the counter in the restroom for them to see. Very disgusting!!

The first room we were given had the lock broken and the walls were destroyed. We attempted to call the front desk but the phone did not work. The guy at the front desk did not seem at all surprised when he switched our room.

The facility was terrible,the towels had dirt spots on them and hair was still on them from before

Not what I was expecting.... Complex wasn’t lit up at all making it difficult to find...sign wasn’t ever lit and I was told because it’s no longer a “Best Western”. Coffee only available from 6-9am and had no lids to fit the cups. If you requested more towels, we had to bring our dirty ones to the front desk in exchange. Could only access the hotel from main entrance even though our room was all the way towards the back that had a door but they disarmed the card reader. Would have been nice to park in back and come in from that location.

The property was old and needed upgrading. The window curtains were torn and had holes in them. The bedding had cigarette burns. There was garbage on the floor under the desk, that looked like it had been there for a while. The tub appeared to be dirty and the water was like a rushing waterfall, tons of water coming out, very wasteful. My sox were dirty from walking on the floor in the room. Black hair on the bathroom floor. And no normal amenities, breakfast, because of Covid19, but still charging the same amount for the room and holding $50 for amenities or damage. I should get my money refunded for the room rent.

Smells really bad through out the entire hotel and the rooms

This hotel was nice enough. Check in girl seemed put out. Hotel claimed “No Smoking” but my room smelled like stale cigars... my friend said his room smelled like stale cigarettes...