I recently checked into Al-Habtoor Autograph in Dubai on Saturday for my university graduation, and my experience has been highly disappointing. Upon arrival, I was surprised to find that I had been assigned a lady specifically for sales products. While communicating with her, I attempted to arrange a discount. She refused and, to my astonishment, suggested that I go to another hotel if I didn’t like Royal Meridien. Despite escalating this issue to management, no resolution was provided.
The following day, I encountered a second incident. At 8 o’clock in the morning, the cleaners began vacuuming and talking loudly in the corridor, disrupting my sleep. Furthermore, today I was awakened early by maintenance staff working near my room. This lack of consideration for guest comfort is unacceptable.
Additionally, my experience with the hotel’s amenities was equally unsatisfactory. When I visited the sauna and steam room, neither were operational. I informed the attendant, who promised to call maintenance, but no one followed up or took action. I also communicated this to the fitness center staff, requesting to be notified once the facilities were working, but received no response. The level of service, communication, and care for guests at this hotel is severely lacking.
I am extremely disappointed with Al-Habtoor Autograph in Dubai. Despite extending my stay by one night to try and relax, the persistent issues and lack of support have made my stay anything but restful.