My friend and I booked a twin room, and I checked in first. Upon arrival, I found only one set of towels, one bathrobe, and two small bottles of water—clearly set up for just one guest. Slippers were also missing, despite the tiled bathroom floor, so I had to request them at reception. On our first night, we visited the Madeleine bar, only to discover we couldn’t charge drinks to the room because “there was no credit.” This happened because we weren’t asked for a credit card for a deposit at check-in, so we had to pay on the spot. The bathroom lacked both a toilet brush and a toilet douche. When I requested a brush, housekeeping brought one without a holder. Reception informed me that the rooms aren’t equipped with brushes or douches, suggesting that I contact housekeeping if needed. This was especially frustrating given that I was sharing the bathroom, and it’s not pleasant to leave it uncleaned. After complaining, we received a brush with a makeshift holder fashioned from a plastic container, which worked but felt like a workaround. The shampoo and shower gel were inconvenient to use. The bottles were fixed to the wall, making them impractical, as they had to be removed to use. The fragrance was quite masculine and musky—not something everyone, particularly women, might enjoy. On the positive side, the beds were very comfortable. However, the main entrance of the hotel has steps, and more steps lead to reception and the room. There was no usher to assist with luggage.