This is very much a specific issues as an electric wheelchair user. This is my second time visiting the hotel and the second time the lift, for wheelchairs to get in to the building has been malfunctioning. I was trying to get to an event for a start time, and the lift did not work. The staff seemed clueless on what to do, trying to find a manager, despite me saying it had happened before, and to just let me out through the staff route. I REALLY don't mind seeing the back of house when I'm in a hurry, especially as its all level access with a modern lift between floors. If you're in the same situation as me, needing a lift that isn't working, ask to go through the staff passage, its the key card locked door to the left hand side behind the reception desk. To The Grand, please sort the platform lift, it really lets down your hotel which is otherwise excellent, and the accessible rooms are fantastic, can't fault them, just fix the lift!