2/10 Poor
6 February 2022
No trust or secure booking
I am very disappointed a bout your service, and you honestly.
Any way you said there no reason to refund us?!?
But there actually and we did mention that and we have a prove .
1. In your policy of the agreement of booking is not to allow pets?! And you allow so you people did not follow the policy role?! We a have allergies children and breathing problems. And We have photos as a prove
2. Accessible hotel for disabled but not true ?!?! my daughter wasn’t able to get to the stares except with 2 people help . If u people was honest with your information we wasn’t now lost our time and money as well. I have a prove as well photo.
this is who’s mistake ours or yours?!?
How the one who did not follow the policy?!?
Important comment they don’t wear a mask no Covid protection in this hotel.
Rahma
Rahma, 8-night family trip
Verified Hotels.com guest review