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Hyatt Zilara Cancun - All Inclusive - Adults Only

Photo gallery for Hyatt Zilara Cancun - All Inclusive - Adults Only

Aerial view
On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
2 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Hyatt Zilara Cancun - All Inclusive - Adults Only

Hyatt Zilara Cancun - All Inclusive - Adults Only

4.5 star property
Adults-only beachfront property with spa, near La Isla Shopping Mall

9.4/10 Exceptional

1,492 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 15 min walk
  • Cancun Convention Center - 8 min drive
  • Tortuga Beach - 11 min drive
  • Iberostar Cancun Golf Course - 9 min drive
  • Langosta Beach - 12 min drive
  • Playa Tortugas - 16 min drive
  • Delfines Beach - 9 min drive
  • Puerto Cancun Marina Town Center - 18 min drive
  • Plaza Las Americas - 21 min drive
  • Ultramar Ferry Puerto Juárez - 26 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • Limoncello - 5 min walk
  • Tacun - 5 min walk
  • Lorenzillo's - 5 min walk
  • Cambalache - 16 min walk
  • Hooters - 17 min walk

About this property

Hyatt Zilara Cancun - All Inclusive - Adults Only


Property Location
With a stay at Hyatt Zilara Cancun - All Inclusive - Adults Only in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Cancun Interactive Aquarium and La Isla Shopping Mall. This 4.5-star property is 2.7 mi (4.4 km) from Aquaworld and 4.6 mi (7.4 km) from El Rey Ruins.

Rooms
Make yourself at home in one of the 307 air-conditioned rooms featuring free minibar items and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a 24-hour health club, and a sauna. Additional amenities at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Mexican cuisine at La Adelita Cantina, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.


Business, Other Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Planning an event in Cancun? This property has facilities measuring 6458 square feet (600 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling
Surfing/body boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Japanese, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 307 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Beach yoga
  • Pilates classes
  • Racquetball/squash
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Foosball
  • Golfing nearby
  • Parasailing nearby
  • Water skiing nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (6781 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Health club
  • 2 outdoor pools
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk

Languages

  • English
  • Japanese
  • Korean
  • Spanish

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling
Surfing/body boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Punta Vista - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
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Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
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Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
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Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

Does Hyatt Zilara Cancun - All Inclusive - Adults Only offer free cancellation for a full refund?
Yes, Hyatt Zilara Cancun - All Inclusive - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hyatt Zilara Cancun - All Inclusive - Adults Only?
As of 30 January 2023, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - All Inclusive - Adults Only on 6 February 2023 start from ₹63,059, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hyatt Zilara Cancun - All Inclusive - Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hyatt Zilara Cancun - All Inclusive - Adults Only?
Yes, there are 2 outdoor pools.
Are pets allowed at Hyatt Zilara Cancun - All Inclusive - Adults Only?
Sorry, pets aren't allowed.
Is parking offered on site at Hyatt Zilara Cancun - All Inclusive - Adults Only?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hyatt Zilara Cancun - All Inclusive - Adults Only?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
Is there an onsite casino at Hyatt Zilara Cancun - All Inclusive - Adults Only?
No, this property doesn't have a casino, but PlayCity Casino (13-min drive) and Royal Yak Casino and Sports Book (14-min drive) are both nearby.
What is there to do at Hyatt Zilara Cancun - All Inclusive - Adults Only and nearby?
Have fun during the warmer months with activities such as beach yoga. Additional recreation onsite includes Pilates, racquetball/squash, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hyatt Zilara Cancun - All Inclusive - Adults Only also has 5 bars, a sauna, and a steam room, as well as beach cabanas, a picnic area, and a garden.
Are there restaurants at or near Hyatt Zilara Cancun - All Inclusive - Adults Only?
Yes, there are 6 onsite restaurants, featuring alfresco dining and Mexican cuisine. Nearby restaurants include Limoncello (5-min walk), Tacun (5-min walk), and Lorenzillo's (5-min walk).
Does Hyatt Zilara Cancun - All Inclusive - Adults Only have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Hyatt Zilara Cancun - All Inclusive - Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hyatt Zilara Cancun - All Inclusive - Adults Only like?
Hyatt Zilara Cancun - All Inclusive - Adults Only is a short 15-minute walk from La Isla Shopping Mall and 2 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.7/10

Staff & service

9.3/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Troy, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jacqueline, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michelle, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Honeymoon bliss
We went to Hyatt Zilara Cancún for our honeymoon. The service was great. All of the workers are attentive, accommodating, and hard working. The food was delicious - an endless amount of food and such a wide variety too. We even did a couples massage at the Zen Spa. It was so relaxing. They also had live entertainment every night which I enjoyed. A variety of performances too. The only downside is that we could hear the people in the room above us walking at times. And the bed made noises, if you know what I mean. But other than that, it was our first all inclusive experience and definitely not our last. Looking forward to returning again in the future.
Alyssa, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

FUMIAKI, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mayra, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Food was not as expected
Angelica, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property was awesome. It was a central location with easy access to and from the airport. All the staff was super friendly and very attentive. The hotel gym was very nice and had plenty of equipment for a variety of workouts. The pool was very nice. The beach area was awesome. Lots of cabanas and access to the bluest water! The food was by far the best quality that I’ve had at an all inclusive. Definitely a fun time and we will be back!
Claudia Alejandra, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nicodemus Nkengafac, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Jonathan, 7-night trip
Verified Expedia guest review