10/10 Exceptional
17 December 2024
Amazing Thai Grace
Okay, so I hadn’t paid attention when I booked the room. I didn’t read the specs of the room. It was small, very small. I couldn’t even open my suitcase flat anywhere in the room unless it was on the bed. Nit a great first impression. The room was spotless though. I approached reception to express my frustration and they immediately went into classic Thai gracious hospitality mode. They showed empathy, courtesy and true professionalism. The manager upgraded me to a larger room. I was willing to pay the extra but the manager declined the offer and simply said they just wanted me to be happy. My new room was amazing and the entire staff ensured that my stay would be memorable.
George
George, 4-night trip
Verified Hotels.com guest review