At Hotel Goldener Stern - contactless check-in, you'll be within a 10-minute drive of Chapel Bridge and Swiss Transportation Museum.
Languages
English, French, German, Italian, Spanish
At a glance
Hotel size
18 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in/out available
Minimum check-in age – 18
Check-out time is 11:00 AM
Special check-in instructions
There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 50+ Mbps)
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Services
Virtual front desk
Facilities
Walkway to water
Belle Époque architecture
Accessibility
Elevator
Elevator door width (inches): 24
Area rugs in public areas
Area rugs in room
Hardwood flooring in public areas
Room amenities
Be entertained
42-inch Smart TV
Home comfort
Air conditioning and heating
Fan
Espresso maker
Electric kettle
Iron/ironing board
Sleep well
Pillow menu
Down comforter
Bed sheets provided
Freshen up
Private bathroom
Shower only
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi (speed of 50+ Mbps)
Food and drink
Mini-fridge
More
Weekly housekeeping
In-room safe
Local maps
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
Tourism fee: CHF 2.50 per person, per night
Policies
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and outdoor lighting on site.
This property accepts credit cards. Cash is not accepted.
Also known as
Burgerstrasse 35
Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Hotel
Boutique Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Lucerne
Hotel Goldener Stern - contactless check-in Hotel Lucerne
Frequently asked questions
Does Hotel Goldener Stern - contactless check-in offer free cancellation for a full refund?
Yes, Hotel Goldener Stern - contactless check-in does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Goldener Stern - contactless check-in?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Goldener Stern - contactless check-in?
Sorry, there's no onsite parking at Hotel Goldener Stern - contactless check-in.
What are the check-in and check-out times at Hotel Goldener Stern - contactless check-in?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Express check-in and check-out are available.
Is there an onsite casino at Hotel Goldener Stern - contactless check-in?
No, this hotel doesn't have a casino, but Grand Casino Lucerne (17-min walk) is nearby.
What is there to do at Hotel Goldener Stern - contactless check-in and nearby?
Recommended spots to visit include Swiss Transportation Museum (1.9 mi).
What's the area around Hotel Goldener Stern - contactless check-in like?
Hotel Goldener Stern - contactless check-in is in the heart of Lucerne, a short 9-minute walk from Lucerne (QLJ-Lucerne Train Station) and 5 minutes' walk from Chapel Bridge.
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Hotel Goldener Stern - contactless check-in Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
6.8/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
16 July 2024
Great location and fantastic accommodation
Todd
Todd, 1-night trip
10/10 Exceptional
11 November 2024
Really good location and the room was clean with sufficient space for two persons. The bed was super comfortable and I didn't miss the human contact at all.
Randi
Randi, 2-night trip
10/10 Exceptional
9 December 2024
Great
Great hotel only 10 mins from the train station in Luzern. If you like connection then maybe its not the best hotel for you, but the contactless check in was simple and the service via Whats App was great. The xmas night market was just outside the hotel, which made it very magical. Highly recommend staying here.
Ryan
Ryan, 2-night trip
10/10 Exceptional
29 May 2024
Staff was very helpful recommending nearby dining. The walkability to everything made our short visit so enjoyable.
Lorry
Lorry, 2-night trip
10/10 Exceptional
22 June 2024
Great hotel.
Great location. Very easy to self checkin
Verified traveller
2-night trip
10/10 Exceptional
24 August 2024
Easy self check in using Goki app. Many bistros within walking distance for food and drink. Simple bus transportation from Luzern Barnhof
John
John, 1-night trip
6/10 Good
26 June 2024
The hotel is in a very nice area, convenient for walking around the old town/river area. I was not a big fan of the contactless check-in, would much rather interact with a person for that instead of a computer.
Tim
Tim, 2-night trip
8/10 Very good
23 October 2024
Good hotel with straight forward self check-in process. Fairly central in Lucerne.
Knocking some points off the cleaniness as there was a kettle used by the previous hotel guest that was not clean (i.e. had cloves and tissue still in the kettle). Once this was reported to the hotel management, they quickly replaced the kettle by the time we came back from our day outing.
P
P, 2-night trip
10/10 Exceptional
19 August 2024
Too hot , need AC
Cindy
Cindy, 1-night trip
10/10 Exceptional
5 January 2024
Last night we had the pleasure of staying at the Hotel Goldener Stern. The room was freshly and modernly furnished, and the digital access made everything more convenient. Located in the heart of Lucerne's old town, the hotel was an ideal base for our explorations. Overall, our stay provided a cozy and pleasant experience in this charming hotel!
Dominic
10/10 Exceptional
11 January 2024
An extremely beautiful hotel in the middle of the city of Lucerne. It was recently renovated and now shines in new splendor. The entire guest journey is automated and works perfectly. I can recommend the hotel for tourists as well as business travelers. I will certainly be back!
Raphael
Raphael, 1-night trip
2/10 Poor
30 July 2024
There is no AC. Therefore, Never stay during summer. It's rerrible to stay in this season.
SEOK
SEOK, 2-night trip
2/10 Poor
24 July 2024
No AC. Overpriced and horrible place to satay
Muhibba
Muhibba, 1-night trip
6/10 Good
7 June 2024
Great Location but small room
Location is v gd, near old town. Ez to chk in and chk out by ourselves using a kiosk. However, room was small and it can get stuffy. Our 2nd night, there were many insects. We closed our windows but they came in through the bathroom window that was opened.
Verified traveller
2-night trip
2/10 Poor
11 June 2024
Not a place for folks with mobility issues—tiny lift, tiny rooms, no air conditioning, two pillows, the list is endless. If you needed a room cheap and convenient to all, this would work, but for most it won’t.
diane
diane, 2-night trip
6/10 Good
30 July 2024
Sent an email to management about the accommodations, but never received a reply. Users should understand that no contact check in means no staff on site.
Bar downstairs is very noisy. Should have more than one fan available for all the guests at the property.
Jan
Jan, 2-night trip
2/10 Poor
25 August 2024
Very difficult time consuming online check in. Asked for far too much personal information without which we couldn’t gain access. Room incredibly hot despite given fans. No tea spoons, creamer for coffee. Shower soap not working. More expensive than our 4 star 2 room and living room wonderful hotel in Zermatt