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Surestay Plus Ht By BW Portland Route 52 West

2.5 star property
Portland hotel with restaurant
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Surestay Plus Ht By BW Portland Route 52 West

Desk, iron/ironing board, free WiFi
View from property
Exterior
Pool
32-inch flat-screen TV with cable channels, TV

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
  • Laundry facilities
  • Free breakfast
  • 24/7 front desk
  • Air conditioning
  • Free parking
Main amenities
  • Daily housekeeping
  • Restaurant
  • Fitness center
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Communal living room
  • ATM/banking services
  • Vending machine
  • Laundry service
  • Self-serve laundry
Feel at home
  • Children stay free
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Room options

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Reception

SureStay Plus Hotel By Best Western Portland Route 52 West

Pool
Free parking
Internet access
Free WiFi
7.2 out of 10, Good, (224)
SureStay Plus Hotel By Best Western Portland Route 52 West
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About the area

Map
9239 Highway 52, Portland, TN, 37148

What's nearby

  • Sumner Crest WInery - 3 min walk - 0.3 km
  • Kentucky Downs - 6 min drive - 7.5 km
  • Kenny Perry's Country Creek Golf Course - 13 min drive - 13.8 km
  • Opryland Hotel Gardens - 36 min drive - 53.7 km
  • Grand Ole Opry - 38 min drive - 54.2 km

Getting around

  • Nashville International Airport (BNA) - 43 min drive

Restaurants

  • ‪Portland Pizza & Pub - ‬8 min drive
  • ‪Sonic Drive-In - ‬8 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪H G Hills Food Store - ‬8 min drive

About this property

Surestay Plus Ht By BW Portland Route 52 West

Enjoy your visit to Portland with a stay at Surestay Plus Ht By BW Portland Route 52 West. Guests can visit the fitness center for a workout or grab a bite to eat at Brewsters Bar and Grill, which serves American cuisine and is open for dinner.

Languages

English

At a glance

Hotel size

  • 60 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast 6:00 AM–9:00 AM on weekdays and 6:00 AM–10:00 AM on weekends
  • Restaurant

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 2009
  • ATM/banking
  • Communal living room
  • Fitness center
  • Banquet hall
  • Outdoor entertainment area
  • Traditional architecture

Accessibility

  • Elevator

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave

More

  • Daily housekeeping

Special features

Dining

Brewsters Bar and Grill - This family restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Comfort Suites Hotel Portland
Comfort Suites Portland
Portland Comfort Suites
Comfort Suites Portland Hotel Orlinda
Comfort Suites Portland Orlinda

Frequently asked questions

Are pets allowed at Surestay Plus Ht By BW Portland Route 52 West?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Surestay Plus Ht By BW Portland Route 52 West?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Surestay Plus Ht By BW Portland Route 52 West?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Surestay Plus Ht By BW Portland Route 52 West?
No, this hotel doesn't have a casino, but Kentucky Downs (6-min drive) is nearby.
What is there to do at Surestay Plus Ht By BW Portland Route 52 West and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Surestay Plus Ht By BW Portland Route 52 West?
Yes, Brewsters Bar and Grill offers American cuisine.
What's the area around Surestay Plus Ht By BW Portland Route 52 West like?
Surestay Plus Ht By BW Portland Route 52 West is located a short 3-minute walk from Sumner Crest WInery.

Surestay Plus Ht By BW Portland Route 52 West Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Very good

2-night trip
Verified Travelocity guest review

2/10 Poor

don't stay there
1-night trip
Verified Hotels.com guest review

4/10 Fair

Nope not at all
The stay would have been better and I wouldn’t have checked out the same night if the hallway hadn’t been exposed unfinished drywall, the bathroom mirror was cracked, dirty towels, barely hot water too. My room was apparently next to a loud couple and over the bar so I got to hear arguing from the room next door and a bunch of drunks yelling in and outside. I won’t stay again.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was a nice stay. There was an issue with the reservation and the room that I wanted was overbooked. But I only gave them a 24 hour notice so it wasn’t a big deal. They had another room available and agreed to refund my money from my first reservation. The staff was friendly and helpful.
Tim, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Had to change rooms 3 times and discount next door was no good
Danny, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

The room was disgusting! Stains on the walls, stains on the bed skirt, black spots in the tub, hair in the tub. I appreciate the guy at the front desk getting as a couple beers after a twelve hour drive, that’s the only good thing I could say. No one on the staff wore masks. Obviously they weren’t doing extra cleaning for guests safety. Coffee was bad. Stay somewhere else.
Peg, 3-night romance trip
Verified Orbitz guest review

8/10 Very good

Rebecca, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Stay
Very happy with our stay. The room was clean, no leaks in the bathroom, fridge was cool. We had to get help with the TV and the clerk was upstairs really quick. Also had problems with room keys, those were solved quickly. Breakfast was nice. Only complaint in our two queen beds room. One of the beds had a sink hole in the mattress lol. The hotel was very nice.
Rae, 2-night trip
Verified Hotels.com guest review

4/10 Fair

The air conditioner doesn't allow you to set it cool enough to make the room comfortable. I've stayed here twice and both rooms were like this. The TV in the roos are a small 32 in TV which is way to small for the room size. House keeping tried to come in my room while knocking instead of giving me time to respond . The pool is closed due to covid-19. I've been to several hotels pools all open. This is a sorry excuse to not have the pool open. It was very clean, no bed bugs, bathroom was very clean but the toilet leaked water onto the floor. I may stay here again because on it being close to the family I was visiting but I will be asking to see the room before I book my next stay here. There's a restaurant bar below the hotel that is really nice and food is excellent.
Heather, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

6/10 Good

I’ve stayed here several times... but the bed this time was awful... 216 needs a new mattress...
TNGirl, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Henry, 3-night trip
Verified Hotels.com guest review

2/10 Poor

The signage for this property still shows as Comfort Suits. The hallway carpets are stained- dirty. Walls have marks on them, not sure what it is. We didn't dare eat anything from this hotel. Only stayed cause we were visiting family. This hotel also has a restaurant/bar attached it to. At night it was hard finding parking, cause of all the bar patrons.
KD, 3-night family trip
Verified Travelocity guest review

4/10 Fair

The hotel was not very clean. There was a bag of trash in the hallway for more than a day, the stairway was littered with trash and there was gum stick on the wall of our room. When the maid cleaned my room she left the door ajar, luckily nothing was taken.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Heine, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Very disappointed in the rating said 4.1! The place was a dive. Holes on the ceilings, buckets to catch water along the hallway. Got the jetted room. The handles for the jetted tub were off soon a wrench next to it. There was a big water damage in the ceiling as well. Stains on the couch, went to take shower the floor towel was stained yellow and one towel had hair in it. I had a really bad migraine the whole time being in hotel and was sneezing. The smell was horrible. I'm so surprised that it had good reviews, otherwise I would of went elsewhere!! Definitely would like my money back from that horrible place. Do not recommend at all.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Susan G, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Ken, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very convenient right off the interstate.
1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Very nice motel and friendly staff!
Daniel, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff
Wonderful staff, pleasant stay
Patricia, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Disappointed, Outraged, Disgusted.
The gentleman at the front desk was very helpful and friendly. Thats about all I have positive to say. I was in town for a wedding. The hotel and hallways were sweltering, the rooms were dirty and smelled of smoke, the air conditioner freezes and shuts off then drips water on the floor so gross and also leaves a musty smell in the room. Housekeeping knocks on your door even when you have the Do Not Disturb sign on the door. The things that makes me the angriest is that the day we were to check out, we were going to clean and gather decorations and food from the brides room for her, she left the DND sign on her door but because the housekeeper didn’t hear anyone when she knocked she proceeded to go in and throw all of our decorations away and stole the food. Her answer was “sorry” and a shrug of her shoulders for the decorations and 100% denial of taking anything but we all know it was there. We were told to call the general manager and that’s all we got. I guarantee you I will be calling and expect a refund. We had 7 rooms total for this wedding. Disgusted doesn't describe it. I would never recommend this hotel and will encourage every person in our party to write an honest review. So very disappointed.
laura, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff, clean room. Great experience!
Emma, 1-night business trip
Verified Hotels.com guest review