Sterling Lake Palace Alleppey

Photo gallery for Sterling Lake Palace Alleppey

Primary image
Outdoor pool, open 8 AM to 8 PM, free cabanas, pool umbrellas
Outdoor pool, open 8 AM to 8 PM, free cabanas, pool umbrellas
Outdoor pool, open 8 AM to 8 PM, free cabanas, pool umbrellas
Terrace/patio

Overview of Sterling Lake Palace Alleppey

Sterling Lake Palace Alleppey

5.0 star property
Luxury hotel in Ambalapuzha with outdoor pool and restaurant

7.7/10 Good

20 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is Rs 95
Price available on 05/06/2022
Map
Thirumala Ward, Chungam, Ambalapuzha, Kerala, 682 001
Main amenities
  • 58 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Health club
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • 24-hour business center
  • Airport shuttle
For families
  • Children's pool
  • Refrigerator
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

Getting around

  • Mararikulam Station - 16 min drive
  • Thiruvizha Station - 19 min drive
  • Cherthala Station - 23 min drive
  • Airport shuttle (surcharge)

About this property

Sterling Lake Palace Alleppey

A great choice for a stay in Ambalapuzha, Sterling Lake Palace Alleppey features an airport shuttle. You can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, facials, or Ayurvedic treatments. There's an outdoor pool and a poolside bar, and rooms at this luxurious hotel offer balconies and 24-hour room service. Fellow travelers say good things about the helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide a negative PCR COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 58 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 11:00 AM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative PCR COVID-19 test result

Special check-in instructions

  • Guests must transfer to the property via boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • At check-in, guests must provide a negative PCR COVID-19 test result
  • Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free breakfast
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Children's pool

What to do

  • Volleyball
  • Canoeing
  • Boat tours
  • Shopping
  • Pool table
  • Fishing
  • Access to nearby outdoor pool
  • Access to nearby health club
  • Golfing nearby
  • Kayaking nearby

Working away

  • 24-hour business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • An outdoor pool
  • Spa services

Accessibility

  • Elevator
  • In-room accessibility
  • Grab bar near toilet

Languages spoken

  • English
  • Hindi

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Fan
  • Minibar
  • Coffee/tea maker

Sleep well

  • Egyptian cotton sheets

What to enjoy

  • Balcony

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic.

Dining

SEA FOOD RESTAURANT - Onsite seafood restaurant.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Safes in guestrooms can be used for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8 AM to 8 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a negative PCR COVID-19 test result.

Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note: To comply with local law, no alcohol will be served in this property on the first day of every month.

Also known as

Lake Palace Backwater Resort
Lake Palace Luxury Backwater
Lake Palace Luxury Backwater Resort
Palace Luxury Backwater
Palace Luxury Backwater Resort
Lake Palace Luxury Backwater Resort Alappuzha
Lake Palace Luxury Backwater Alappuzha

Frequently asked questions

Overall score and ratings

7.7

Good

7.5/10

Cleanliness

7.8/10

Staff & service

7.3/10

Amenities

7.3/10

Property conditions & facilities

8/10 Very good

Parikshit, 2-night family trip
Verified Hotels.com guest review

6/10 Good

I really liked the location but other important things like staff courtesy, response to inquiries, room cleanliness and sharing information regarding sight seeing seemed to be absent. There was mosquito infestation as soon as it got dark so this was a hinderance if people needed to go outside their rooms in the evening.
2-night romance trip
Verified Wotif guest review

2/10 Poor

1-night trip
Verified Expedia guest review

8/10 Very good

Luxury Resort
A luxury Backwater resort with lots of activities.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

Great getaway spot. Very relaxing. I feel like the food can be better. It wasn’t anything extraordinary. But everything else was on point.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff is very nice and professional. Our room was clean and we received an upgrade for the second night. The resort looks in really good condition even though the region was hit severely by the monsoon last season.
Luis, 1-night trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

8/10 Very good

Great experience overall
A great experience overall: comfortable and peaceful. The gardens are amazing and well maintained. There is a complimentary 1-hour boat ride at 5pm and a Keralan dance performance in the evening. The food is delicious. The staff are very attentive. For a 5-star hotel there are some serious shortcomings though: pigeons soiled continually our balcony and no one ever cleaned it; most of the gym equipment is outworn and dysfunctional; towels could have been cleaner.
Verified Hotels.com guest review

10/10 Exceptional

A lovely experience
The resort is so tranquil with its location away from hub of town and all boat business. They cater to your every whim! They included river boat rides back and forth to the houseboats hub and take you on a sunset riverboat cruise every evening. The food is delicious with wonderful breakfast!!! The room very comfortable!!!! All in all it’s a great deal very fulfilling!!! We enjoyed our green tea and consultation with Aruyvedic doctor...he was so accommodating!!!! Don’t miss this resort when in Kerala!!!
Dana , 1-night trip
Verified Expedia guest review