The hotel looks like 4 stars, not 5 stars, the room was quite good and clean,
The receptionist staff were 5 stars, professional, very friendly, helpful and they answer any questions with a smile.
I checked in 11/10/2020 and there was a lady in the reception which she welcomed us and offered a coffee until the room be ready, the check-in process took from her few minutes and then she described us the hotel and the facilities inside the hotel in a very nice and very clear way, which her English language was very good compared to other staff in different hotels in Turkey,
The hotel is located in a busy area called Merter.
The breakfast was ok and not bad, but the restaurant was a bit small and the staff at the restaurant need a bit of training to be more professional.
Honestly, if I wanna coming again to this hotel it will be just for the friendly and amazing staff in the reception