2/10 Poor
Nov 12, 2024
False advertising and terrible customer service
Terrible experience. false advertising!!!!
They say free parking but payment required when we asked them.
Only gave one key for a couple
Unfortunately we locked the key inside and the reception was closed when we returned. Called through and they hung up. Tried again and said100 call-out fee applies. The lady was on premises and gave us a key but they still charged 100. First she said fee applies after 8 then when I showed evidence that we called before 8, she said oh it’s 6pm. Ridiculous customer service. The customer service lady was so rude!!!
If they had given us 2 keys, we wouldn’t have to pay for the so called call out fee when they are literally on site. They never told us about this during checking otherwise we would have asked for two keys.
We were out and they came to our room to service without us knowing with our valuables inside.
ASIM WADOOD
ASIM WADOOD, 2-night trip
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