8/10
Stayed here when coming to Florence to pick up our daughter from her study abroad semester. The terrace and pool were by far our favorite part of the hotel!! We found our room to be on the small size, however, it was very clean and the bed was extremely comfortable. We were disappointed that only one person was on staff when we checked in, leading to a very long wait to get our room key. After a long travel day, this was frustrating.
During the rest of our stay, the hotel was much better staffed and we experienced excellent customer service.
Caroline
2-night trip