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West Lake Home Hotel & Spa

3.5 star property
Lakefront hotel with restaurant, connected to the convention center, near West Lake
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for West Lake Home Hotel & Spa

Minibar, in-room safe, blackout curtains, soundproofing
View from property
Front of property
Lobby sitting area
Lobby lounge

Reviews

8.0 out of 10

Very good

Popular amenities

  • Airport transfer
    Airport transfer
  • Parking available
    Parking available
  • Non-smoking
    Non-smoking
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurant
  • Room service
  • Babysitting
  • Airport pick-up service
  • Terrace
  • 24-hour front desk
  • Computer station
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
Feel at home
  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Refrigerator
  • Private bathroom
  • Television
  • Terrace

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Single or Double Room, Lake View

Minibar, in-room safe, blackout curtains, soundproofing

Executive Single or Double Room, Lake View

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Ceiling fan
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Family Room

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Family Room

Highlights

Soundproofed
Fireplace
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Ceiling fan
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Single or Double Room

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Single or Double Room

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Refrigerator
LCD TV
Premium bedding
Ceiling fan
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Single or Double Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Single or Double Room

Highlights

Soundproofed
Individually furnished
Fireplace
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard King Room

Minibar, in-room safe, blackout curtains, soundproofing

Standard King Room

Highlights

Soundproofed
Fireplace
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Ceiling fan
Shower/tub combination
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
No. 156 Yen Phu Street, Tay Ho, Hanoi

What's nearby

  • West Lake - 6 min walk - 0.6 km
  • Quan Chuong Gate - 3 min drive - 3.1 km
  • Ho Chi Minh Mausoleum - 3 min drive - 2.6 km
  • Hoan Kiem Lake - 4 min drive - 4.0 km
  • Hanoi Old Town Night Market - 4 min drive - 4.2 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 30 min drive
  • Hanoi Long Bien Station - 7 min drive
  • Hanoi Railway Station - 10 min drive
  • Hanoi Gia Lam Station - 19 min drive
  • Airport pick-up service

Restaurants

  • ‪SunKat's Burgers - ‬4 min walk
  • ‪Phở Tứ Hùng - ‬3 min walk
  • ‪1946 - ‬2 min walk
  • ‪Nem lụi Bánh Xèo - ‬6 min walk
  • ‪6 Degrees Cafe - ‬2 min walk

About this property

West Lake Home Hotel & Spa

West Lake Home Hotel & Spa puts you just a 5-minute drive from Hoan Kiem Lake and West Lake. Free perks include buffet breakfast and WiFi. Also, Dong Xuan Market and Quan Chuong Gate are just a 5-minute drive away.

Languages

English, French, Italian, Japanese

At a glance

Hotel size

  • 36 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport pickup (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Babysitting (surcharge)

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 410000 per vehicle

Renovations and closures

The property is closed between March 4 and December 31.

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 330000.0 per day

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards and cash.

Also known as

West Lake Home Hanoi
Home Hotel Tay Ho
West Lake Home Hotel Hanoi
West Lake Home Hotel
West Lake Home
West Lake Home & Spa Hanoi
West Lake Home Hotel & Spa Hotel
West Lake Home Hotel & Spa Hanoi
West Lake Home Hotel & Spa Hotel Hanoi

Frequently asked questions

Is West Lake Home Hotel & Spa currently open?
The property is closed between March 4 and December 31.
Does West Lake Home Hotel & Spa offer free cancellation for a full refund?
Yes, West Lake Home Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at West Lake Home Hotel & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at West Lake Home Hotel & Spa?
No, unfortunately, but there's discounted parking nearby.
Is airport shuttle service offered by West Lake Home Hotel & Spa?
Yes, a shuttle from the airport to the hotel is available. The charge is VND 410000 per vehicle.
What are the check-in and check-out times at West Lake Home Hotel & Spa?
You can check in starting at 2 PM. Check-out time is noon.
Are there restaurants at or near West Lake Home Hotel & Spa?
Yes, there's an onsite restaurant.
What's the area around West Lake Home Hotel & Spa like?
West Lake Home Hotel & Spa is located on the waterfront in Tay Ho, a short 6-minute walk from West Lake and 16 minutes' walk from Tran Quoc Pagoda.

West Lake Home Hotel & Spa Reviews

Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Good

Jinky joy y, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Ganesh Raj, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great value for money and located centrally
Great value for money, good size rooms, clean and tidy. Right next to a large hostel, don’t be put off by that as the hostel is a great location for all info on trips, booking taxis etc and the staff are mainly from the U.K. You will get some noise if you are located at the front but you get that in virtually every hotel in Hanoi. Located in a good area for bars & restaurants. Try Durty Burger, Black Jacks for good UK style food.
Sharon, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lloyd, 3-night trip
Verified Hotels.com guest review

6/10 Good

avraham, 3-night romance trip
Verified Hotels.com guest review

4/10 Fair

Not clean, service is subpar, outside of location would not recommend
10-night business trip
Verified Hotels.com guest review

8/10 Very good

This hotel is a solid 3 star establishment with everything you could need. The breakfast spread is good, with the view of West Lake from the dining room unexpectedly great. The staff are friendly & helpful. I am happy to recommend this hotel.
1-night romance trip
Verified Expedia guest review

6/10 Good

Blood stains on pillow and lizards in bed。it was okay
1-night trip
Verified Expedia guest review

4/10 Fair

1-night trip
Verified Expedia guest review

8/10 Very good

Lloyd, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Lake View is quite wonderful, but is facing the west sun. We were staying on the 6th floor then. Hotel is serene and quiet. Good for couple or family stay, kids may find it boring without the amenities. Took about 10 mins to reach Hoan Kiem Lake, and nearby shopping area via motorbike.
4-night trip
Verified Expedia guest review

8/10 Very good

Nice but not so comfortable. Staffs and the manager were amazing.
Venkat, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel with helpful friendly staff. Our room was on a high floor at the back of the hotel which overlooked West Lake where we saw beautiful sunsets each evening. The road at the front of the hotel is busy but then this is Hanoi and the streets are busy. Its about a 10 -15 minute taxi ride to the old quarter of Hanoi. You'd also need to get a taxi to Tay Ho for a good choice of restaurants - Grab taxi around $2. Breakfast caters for Vietnamese mainly but also has cereals, eggs, croissants, pain au chololat, pain au raison, fruit etc. We found plenty to eat every morning including Vietnamese pho.
8-night trip
Verified Expedia guest review

6/10 Good

This hotel changed the room which I reserved. The breakfast does not have charm other than the weekend.
4-night trip
Verified Expedia guest review

8/10 Very good

Hotel not too far from airport, convenient when you land or for onward journey but not in best area of town. Efficient check in, clean room & comfortable bed. Breakfast was ok with magnificent view of the lake.
Francoise, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

First and last visit hotel
Interior renovation wasn't proper. (Not as seen in the photo) Breakfast was so bad, food are not good, there is no cutlery ready, view was not impressed, the ready packed sugar seems to keep it for a long time, the sugar is harden and stick on the internal paper surface. One word, BAD!
1-night trip
Verified Expedia guest review

8/10 Very good

Hanoi back onto the bucket list
Athough the taxi driver did not present himself at the airport we eventually arrived at the hotel (better late than never) and was greeted with warm friendly smile and a room upgrade(taxi) so all good would I return yes,would I return to Hanoi in a heart beat,great place great people great food
kevin, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect.
Very happy and helpful staff with a good grasp of English. The hotel was perfectly clean and comfortable and within walking distance of the lake and main attractions. The view from the 8 th floor restaurant was amazing. I would recommend this Hotel to all travellers.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

When we booked our trip, the hotel staff were very helpful arranging transfers from airport and arranging trips for when we arrived. The hotel itself is on a busy road and the noise from the traffic carried into the rooms so a room at the back of the hotel is needed. The location of the hotel is good to get around Hanoi and again staff will help with taxis and maps.
Verified Hotels.com guest review

8/10 Very good

Great location for walking to many sites
This hotel was great! Staff was always helpful and friendly,free breakfast was fantastic,and location is perfect for walking to many points on interest all within 2 miles. Great views from room of TayHo.
Nicole, 13-night trip
Verified Expedia guest review

10/10 Exceptional

Mark, 4-night romance trip
Verified Hotels.com guest review

8/10 Very good

Good quick staty
Great Great breakfast and very friendly staff ,also room was clean and very adequate placement of everything including working AC .
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Almost Perfect for the Price I Paid
Everything just perfect for me with the price I paid which considered worth it. Once I arrived at the hotel, there are two friendly staff at the reception counter (a lady and a gentleman) welcoming me with my name they mentioned before I speak up which is very good that they aware that I am checking in on that late hour (around 22:00). The gentleman also very friendly that volunteer to explain the good places to visit in the city. The bellboy also friendly and helpful to bring me to the room with the luggage. The bed is comfy, the air-con got heater, there are refreshments provided like instant coffee and tea bags, bathrobe also provided, and lastly which I love is the view from the restaurant during breakfast is very nice. Only the slack off are on the vehicles noises (hotel very near to busy road) and my room sink pop-up plug stuck in the hole since I checked in (water always filled inside the sink).
Amin, 1-night trip
Verified Expedia guest review