This place is falling apart and the staff is incredibly rude. I DO NOT RECOMMEND THIS PLACE AND Strongly advise against staying here based on our nightmarish experience.
1. Check-in Fiasco: Booked room was under maintenance; forced to settle for a different room on arrival (found out later they sold our room to other guests).
2. Unsafe Incident: A heavy curtain beam fell on my sister's head; instead of addressing the structural issue, the hotel blamed her instead of fixing the problem and rehousing us at 2am!
3.Rude Bad Attitude: Hotel ignored our calls after the incident, showing no concern for our safety or well-being.
4. Sleep Disruption: Hammering for maintenance at 2 am disrupted our sleep; unacceptable disregard for guests' rest.
5. Hygiene Nightmare: Shower emitted a putrid smell like rotten eggs; leaking ceiling added to the discomfort.
6. Baggage Nightmare: Hotel failed to pack two of our bags during checkout, creating chaos and nearly causing us to miss our flight.
Overall Disappointment: Shockingly poor service, utter disregard for guest safety, and no accountability from the hotel staff.