10/10 Exceptional
6 August 2023
dexian
dexian, 5-night trip
Verified Hotels.com guest review
Banyan Tree Kuala Lumpur
Luxury hotel with full-service spa, connected to a shopping center, near Pavilion Kuala Lumpur
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Banyan Tree Kuala Lumpur
Photo gallery for Banyan Tree Kuala Lumpur
Overview of Banyan Tree Kuala Lumpur
9.4 out of 10 Exceptional
9.4/10 Exceptional
Property highlights
- Pool
- Spa
- Free parking
- Free WiFi
- Restaurant
- Air conditioning
02 Jalan Conlay, Kuala Lumpur, 50450
Main amenities
- Daily housekeeping
- 2 restaurants and 2 bars/lounges
- Full-service spa
- Outdoor pool
- Breakfast available
- Fitness center
- 24-hour room service
- Massage/treatment rooms
- Meeting rooms
- Limo/town car service
- 24-hour front desk
- Front-desk safe
Feel at home
- Private bathroom
- Television
- Daily housekeeping
- Laundry facilities
- Coffee/tea maker
- Elevator
Room options
View all photos for Signature Sky Retreat, 1 King Bed, KL Tower View
Signature Sky Retreat, 1 King Bed, KL Tower View
View all photos for Signature Banyan Retreat, 1 King Bed
Signature Banyan Retreat, 1 King Bed
View all photos for Suite, 1 King Bed (Sanctuary Suite, Twin Tower View)
Suite, 1 King Bed (Sanctuary Suite, Twin Tower View)
View all photos for Banyan Retreat, 2 Twin Beds
Banyan Retreat, 2 Twin Beds
View all photos for Sky Suite, 1 King Bed, Twin Tower View or City Skyline View
Sky Suite, 1 King Bed, Twin Tower View or City Skyline View
View all photos for Signature Sky Retreat, 2 Twin Beds
Signature Sky Retreat, 2 Twin Beds
View all photos for Signature Banyan Retreat, 2 Twin Beds
Signature Banyan Retreat, 2 Twin Beds
View all photos for Sky Sanctuary Suite
Sky Sanctuary Suite
View all photos for Banyan Tree Suite
Banyan Tree Suite
View all photos for Banyan Retreat, 1 King Bed
Banyan Retreat, 1 King Bed
View all photos for Signature Wellbeing Retreat King
Signature Wellbeing Retreat King
About this area
What's nearby
- In Kuala Lumpur City Centre
- Pavilion Kuala Lumpur - 5 min walk
- KLCC Park - 11 min walk
- Suria KLCC Shopping Centre - 11 min walk
- Petronas Twin Towers - 15 min walk
- Berjaya Times Square - 19 min walk
- Kuala Lumpur Tower - 20 min walk
- Kuala Lumpur Convention Centre - 1 min drive
- Jalan Alor - 4 min drive
- Petaling Street - 3 min drive
- Sunway Velocity Mall - 4 min drive
Getting around
Restaurants
- KyoChon 1991 - 2 min walk
- Grand Imperial Restaurant - 1 min walk
- Altitude @ Banyan Tree Kuala Lumpur - 2 min walk
- The Fish Bowl - 2 min walk
- Vertigo - 1 min walk
About this property
Banyan Tree Kuala Lumpur
Languages
Arabic, Chinese (Mandarin), Dutch, English, Italian, Japanese, Malay, Swedish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)
Social distancing
Cashless transactions are available for all charges at the property
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.
At a glance
Hotel size
- 55 rooms
- Arranged over 8 floors
Arriving/Leaving
- Check-in time from 3:00 PM - anytime
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions
- At check-in, guests must provide a record of full COVID-19 vaccination
Special check-in instructions
- Front desk staff will greet guests on arrival
- At check-in, guests must provide a record of full COVID-19 vaccination
- For more details, please contact the property using the information on the booking confirmation
Required at check-in
- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free covered onsite self parking
- Wheelchair-accessible parking on site
- Onsite parking limited
Other information
- Designated smoking areas
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
- 2 restaurants
- 2 bars/lounges
- 24-hour room service
Working away
- Meeting rooms
Services
- 24-hour front desk
- Concierge services
- Limo or town car service
- Dry cleaning/laundry services
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool loungers
Facilities
- Built in 2018
- Safe-deposit box at front desk
- Fitness center
- An outdoor pool
- Full-service spa
- Massage/treatment rooms
- Reception hall
Accessibility
- Elevator
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Wheelchair-accessible parking
Room amenities
Be entertained
- 55-inch LED TV
Home comfort
- Air conditioning (climate-controlled)
- Minibar
- Coffee/tea maker
- Electric kettle
- Bathrobes and slippers
- Iron/ironing board
Sleep well
- Soundproofed rooms
- Turndown service
- Premium bedding
Freshen up
- Private bathroom
- Deep soaking bathtub
- Shower/tub combination
- Bidet
- Free toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste
Stay connected
- Desk
- Free WiFi
- Phone
Food and drink
- Free bottled water
- Highchair
More
- Daily housekeeping
- In-room safe
Special features
Spa
Banyan Tree Spa has 4 treatment rooms including rooms for couples. Services include body scrubs and body treatments.
The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.
Dining
Horizon Grill - This steakhouse serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Vertigo - This rooftop bar serves light fare only. Happy hour is offered. Open daily.
Altitude - This bar serves light fare only. Open daily.
Bake By Banyan Tree - Onsite café. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
- Buffet breakfast is offered for an extra charge of approximately MYR 140–180 per person
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- Guests must contact this property in advance to reserve high chairs
Pool, spa, & gym (if applicable)
- Pool access available from 8:00 AM to 8:00 PM
- Children under 14 years old are not allowed in the spa without adult supervision
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.
Enhanced food service safety measures are in place.
At check-in, guests must provide a record of full COVID-19 vaccination.
This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
Policies
Only registered guests are allowed in the guestrooms.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Also known as
Banyan Tree Kuala Lumpur Hotel
Banyan Tree Kuala Lumpur
Banyan Tree Kuala Lumpur Hotel
Banyan Tree Kuala Lumpur Kuala Lumpur
Banyan Tree Kuala Lumpur Hotel Kuala Lumpur
Frequently asked questions
Reviews
9.4
Exceptional
9.4/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
26 July 2023
Perfect staycation
Greg
Greg, 1-night trip
Verified Hotels.com guest review