2/10 Poor
16 November 2024
Really disappointed
Very disappointed! We normally love embassy suites, but this visit broke our hearts. First, our room is so hot! And there is a temperature control on the thermostat and we can not lower the temperature below 68 degree. However, the temperature has not even reached close to 68 degrees in the room.
Secondly, our family was in the middle of dinner during happy hour and we were told we had to move out of our table. There are no signs indicating we can not bring outside food and the hotel staff was very rude in barking this order to us. We were told we had to move to the computer area, where there was a small table and my husband had to stand and eat his dinner.
Lastly, we don’t mind paying a parking fee in a big city, but there was a completely empty parking lot. And to pay a fee for this kind of service just stings.
Heidi
Heidi, 1-night family trip
Verified Hotels.com guest review