4/10 Fair
10 January 2025
Horrible, Don’t Stay
The hotel did not provide water in the room. Upon asking the bar to actually purchase water I was told that wasn’t possible. Then upon asking the night manager at the front desk I was also lead to zero possibilities!
I found out upon check out that there are water stations on each floor, however the hotel does not provide that information upon check in nor do they prodive a vessel to fill the water with. Complete fail.
In the bathroom of my room, there was a bottle of hair conditioner in place of the soap dispenser- complete lack of detail.
The bar service for a simple cup of coffee in the morning took 20 minutes (on my way to catch an Uber to the airport).
Everything about my stay was unacceptable- which is disappointing because I have chosen this hotel over others for decades. Again, complete fail, I will never stay at Hotel Shattuck again.
Joseph
Joseph, 2-night business trip
Verified Hotels.com guest review