8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
What's nearby
Quinta Avenida - 1 min walk - 0.1 km
Central Square - 4 min walk - 0.4 km
Playa del Carmen Main Beach - 6 min walk - 0.5 km
Quinta Alegría Shopping Mall - 6 min walk - 0.6 km
Playa del Carmen Maritime Terminal - 8 min walk - 0.8 km
Getting around
Cancun Intl. Airport (CUN) - 50 min drive
Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
Restaurants
Cervecería Chapultepec - 2 min walk
Fah Restaurant Bar - 1 min walk
Tropical Playa del Carmen - 1 min walk
Starbucks - 2 min walk
Fusion Beach Bar Cuisine - 2 min walk
About this property
Illusion Boutique Hotel By BFH
Illusion Boutique Hotel By BFH features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can take a dip in the outdoor pool, and free perks include WiFi and continental breakfast daily between 8:00 AM and noon. This boutique hotel is also within just a 10-minute walk of Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal. The helpful staff and beach location get good marks from fellow travelers.
Languages
English, Spanish
At a glance
Hotel size
47 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 meters) away.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (5 years old and younger) not allowed
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
No onsite parking
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 8:00 AM–noon
Room service
What to do
Free beach club nearby
Beach nearby
Services
24-hour front desk
Tour/ticket assistance
Multilingual staff
Beach cabanas (surcharge)
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Rooftop terrace
Library
Mosquito nets
An outdoor pool
Traditional architecture
Accessibility
Wheelchair accessible
Handrails in hallways
Hallway handrail height (inches): 30
Handrails in stairways
Stairway handrail height (inches): 11
Upper floors accessible by stairs only
Room amenities
Be entertained
32-inch TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Sleep well
Blackout drapes/curtains
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Free toiletries
Hair dryer (on request)
Towels
Toilet paper
Stay connected
Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Access via exterior corridors
Guidebooks/recommendations
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels
Frequently asked questions
Does Illusion Boutique Hotel By BFH offer free cancellation for a full refund?
Yes, Illusion Boutique Hotel By BFH does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Illusion Boutique Hotel By BFH?
Yes, there's an outdoor pool.
Are pets allowed at Illusion Boutique Hotel By BFH?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Illusion Boutique Hotel By BFH?
Sorry, there's no onsite parking at Illusion Boutique Hotel By BFH.
What are the check-in and check-out times at Illusion Boutique Hotel By BFH?
Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Illusion Boutique Hotel By BFH?
No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.
What is there to do at Illusion Boutique Hotel By BFH and nearby?
Illusion Boutique Hotel By BFH has an outdoor pool and beach cabanas.
What's the area around Illusion Boutique Hotel By BFH like?
Illusion Boutique Hotel By BFH is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach.
Illusion Boutique Hotel By BFH Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.6/10
Staff & service
6.2/10
Amenities
7.4/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
8/10 Very good
10 December 2024
Great locations and surprisingly quite!
This hotel is in the center of the nightlife and a half a block to the beach. Very spacious rooms. However the first night I did not have hot water but they quickly fix that problem. My only complaint was the elevator did not work and I had to walk up 5 flights of stairs with heavy luggage and no one to assist. Other than that I would recommend.
CHARLES
CHARLES, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 November 2024
Nice stay near everything
My room was really good, the bed comfortable and with a sea view. It is perfectly situated just beside the beach and very central in Playa del Carmen.
Nicolas helped me when the remote control for the aircondition did not work, and he has a very nice attitude and knows service. Thank you.
Not everyone speaks English, so Google Translate or a dictionary is handy.
A lot was fixed during my stay. Workers did a good job with plants around the pool area and the elevator was fixed my last day.
I had wished a more healthy breakfast, but that is very personal. I definitely would go back if I had the same room again.
Yes, and you need earplugs to sleep.
Maria Christina
Maria Christina, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 September 2024
Beautiful
Raul Angel
Raul Angel, 14-night trip
Verified Expedia guest review
2/10 Poor
25 September 2024
I saw the property in the expedia in a good faith and when i got there...
I was surprised and mad
A:they changed our room because the shower doesnot work and we were staying in the building for 2 hours that if maybe they gonna fix it but they changed our room
B:I paid for breakfast but they were sending us to a nasty restaurant that they were gave us peace of bread
In the 4th day the front desk lady told us to stay in building we have breakfast
I said ok and when me and my sibling wanted to take a peace of cake... the women started to talk spanish (i donot know Spanish) to chef that they have to sell us the breakfast for each peace 50 pesoes thats funny and racism
C: dirty sweeted pillows
D: bugs and spiders
D:service room is terrible they throw the towel in the ground and try to clean and then wash the same towels and giving to customers
I hate this building and i do not recommend it to anyone
And also elevator does not work we were supposed to go up for 4 floor
NEVER GO THERE
Matilda
Matilda, 7-night family trip
Verified Expedia guest review
2/10 Poor
4 September 2024
Very inconvenient.
The shower broke and never got fixed
-anytime i will take a shower water will be all over the room .
- i requested clean towels and they say there is a feed for new towels
- didn’t have room clean the first 3 days
- the location is good
- the price is average
- the cleaning crew was good once they got to the room
Gabriel f
Gabriel f, 5-night romance trip
Verified Expedia guest review
2/10 Poor
23 August 2024
Didn’t like anything. Very dirty, mold on the walls, dirty towels, no hot water, didn’t look anything like the photos on Epedia.
Fortunately they were able to transfer is to a different hotel
Expedia should drop them as a client
Darrell Peter
Darrell Peter, 6-night trip
Verified Expedia guest review
2/10 Poor
4 August 2024
Would not stay here again, sheets were dirty, I ask for towels and they rold me the towel get clean every 3 days and i would have to wait 3 days. Roaches on my bed, the toulet backed up and they could do anything, lucky im a maintenance person and i had to plunge toilet becausethe person clog there toilet. They have cats and the lobby smells like cat litter.
david
david, 4-night family trip
Verified Travelocity guest review
6/10 Good
1 August 2024
For the price I’m not sure what I expected. The staff was very nice and friendly and the room was clean, and the AC was cold. The elevator does work and the towels were very old and they didn’t “look clean.” Our sliding door to the balcony and the safe did not work. The housekeeping was inconsistent (one time we did not get the full bedding, one time we did not get new towels, when we arrived all the water was left on in the shower). The location great by the ocean but for me being by Senior Frogs made it hard to sleep, it was loud until about 3 AM. I won’t stay there again but for the right type of trip it’s just fine for the price.
Deborah
Deborah, 5-night trip
Verified Expedia guest review
10/10 Exceptional
28 July 2024
Walter
Walter, 4-night trip
Verified Expedia guest review
4/10 Fair
21 July 2024
Staff
Ceydi
Ceydi, 5-night trip
Verified Expedia guest review
10/10 Exceptional
19 July 2024
jerry
jerry, 2-night trip
Verified Hotels.com guest review
2/10 Poor
13 July 2024
The hotel doesn’t have a working elevator, and the room we were assigned (in the fifth floor) did not have a working AC unit. The towels and bed sheets are no longer white, and the whole place smells like mold. The condition of this hotel is so poor that we asked the manager to cancel our reservation and proceed to reserve a room in the hotel next door.
The manager told us it will be no problem but Expedia was the one that will need to cancel it.
Now Expedia is claiming the manager refuses to cancel, so stay away from this place.
Ana
Ana, 4-night trip
Verified Expedia guest review
4/10 Fair
13 July 2024
The bathroom smelt like piss. Could not bear to be in the bathroom for long. The water in the shower sprinkled out in a tiny stream - low water pressure too. The “included breakfast” is literally bread and butter or tiny packs of jam. Would not be returning.
Anand
Anand, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
10 July 2024
Jonathan Del real
Jonathan Del real, 1-night trip
Verified Expedia guest review
4/10 Fair
5 July 2024
The location is great and the staff are friendly, but the rooms are a different story. There's mold growing on the ceilings, the bathroom door doesn't close, shower is horrible, and the AC leaks water everywhere. The hotel's name seems to fit perfectly. Don't be fooled by the photos—they're just illusions.
Isha
Verified Expedia guest review
6/10 Good
28 June 2024
I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need
Gerardo
Gerardo, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
11 June 2024
Me encantó 10/10 gracias por todo!
Jocelyn
Jocelyn, 4-night family trip
Verified Orbitz guest review
10/10 Exceptional
5 June 2024
Ay Cucarachas , las fundas de las almuadas olían mal , y la Música no deja dormir
Gabriela
Gabriela, 1-night trip
Verified Expedia guest review
6/10 Good
30 April 2024
The walls are thin - I could hear the noise from outside and next door loudly. I stayed for 5 days and they never replaced my bath towels. There was a stain on my bedsheet that was always there so the sheets were never replaced.
Otherwise, great location, helpful staff and beautiful garden.
Lyle
Lyle, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
24 April 2024
Getting up to 5th floor was a trek eith no elevator service.
Amy
Amy, 1-night romance trip
Verified Expedia guest review
4/10 Fair
24 April 2024
I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.
Amy
Amy, 2-night romance trip
Verified Expedia guest review
6/10 Good
15 April 2024
The property was terribly rundown. At one time it must have been a cute, boutique hotel however no lift, rooms very dated and shabby, the pool area very sad. it did have AC which was great. Electricity went out twice when i was there. Was reasonably priced and i thought a great deal for central playa, now understand why. I bought the breakfast which was served at another property. Toast and coffee was included, all else was additional. I would not stay at this hotel again.
william tyrone
william tyrone, 3-night trip
Verified Orbitz guest review
8/10 Very good
13 April 2024
Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.
Melody
Melody, 3-night trip with friends
Verified Expedia guest review
8/10 Very good
9 April 2024
Lovely Getaway
I only gave this a 4 star because of the location and the front desk staff Gabriela and Housekeeper. The location is perfect for the beach. But there is absolutely nothing else this property has to offer. They said breakfast was included. But their breakfast was a stale toast, coffee, juice and tea. Nothing else, everything was a la carte in a different location. The bed was extremely hard and I am not one to complain. Noise level extremely high, as it is very close to Senior Frog's restaurant and they party until 3am.
Verified traveller
3-night trip
Verified Hotels.com guest review
6/10 Good
8 March 2024
If selecting this hotel bear in mind...
I had a nice(ish) big room on the 1st floor with a balcony and a tiny bit of sea view. Unfortunately there were people eating smelly foods, children playing ball games, men smoking and coughing in the common areas and neighbouring balcony, which was really unpleasant. The hotel is centrally located and close to the beach. Very noisy area, expect loud music from nearby bars until past 2am every night. Budget hotel, which has clearly seen more splendours days. Breakfast is on another hotel not far, but small and long wait to get in. We ended up having breakfast at local coffee shops every day. The staff were very friendly though.