We've been coming here for years and every year, check-in is painful. The front desk is great, then they send you to another desk for room key wristbands where they pitch you their timeshare spiel. Every year, we turn it down, but it feels like they are more persistent as time goes on. Then they send you to the valet to get your parking pass. This used to be at the 2nd desk, but changed this year, which no one told us, so we had to ask where to get the parking pass. Other than that process, this place is great...getting a little dated compared to other hotels nearby, but we still love it.