Ultramar Ferry Puerto Juárez - 4 min drive - 2.9 km
Cancun Mall - 4 min drive - 3.2 km
Plaza Las Americas - 5 min drive - 4.5 km
Puerto Cancun Marina Town Center - 6 min drive - 5.4 km
Getting around
Cancun Intl. Airport (CUN) - 25 min drive
Restaurants
La Suegra - 9 min walk
McDonald's - 9 min walk
El Paisano del 23 - 9 min walk
Mercado independencia - 5 min walk
El Pocito - 7 min walk
About this property
Hotel Suites La Roca
Hotel Suites La Roca features a rooftop terrace and puts you just a 5-minute drive from Plaza 28 and Ultramar Ferry Puerto Juárez. An outdoor pool and a terrace are offered, and in-room conveniences include refrigerators and microwaves.
Languages
English, Spanish
At a glance
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Property amenities
Pool/Spa
Outdoor pool
Internet
Free WiFi
Parking and transportation
Limited onsite parking
Height restrictions apply for onsite parking
Onsite parking options include a garage
Free offsite parking within 49 ft
Kitchenette
Refrigerator
Stovetop
Microwave
Freezer
Cookware/dishes/utensils
Coffee/tea maker
Dining
Minibar
Bedrooms
Bed sheets provided
Bathrooms
Shower
Rainfall showerhead
Free toiletries
Toilet paper
Shampoo
Soap
Towels provided
Entertainment
55-inch flat-screen TV with digital service
Outdoor areas
Rooftop terrace
Terrace
Work spaces
Desk
Comfort
Air conditioning
Ceiling fan
Pets
No pets or service animals
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevators
Upper floors accessible by stairs only
Smoke-free property
Services and conveniences
Concierge services
Tour/ticket assistance
Daily housekeeping
Local maps
Guidebooks/recommendations
Luggage storage
Iron/ironing board (on request)
Wet bar
24-hour front desk
Location highlights
In the city center
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
18 rooms
Fees & policies
Parking
Parking height restrictions apply
Policies
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.
Also known as
Hotel Suites Roca Cancun
Hotel Suites Roca
Suites Roca Cancun
Suites Roca
Hotel Suites La Roca Cancun
Hotel Suites La Roca Aparthotel
Hotel Suites La Roca Aparthotel Cancun
Frequently asked questions
Does Hotel Suites La Roca offer free cancellation for a full refund?
Yes, Hotel Suites La Roca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Suites La Roca?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Suites La Roca?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Suites La Roca?
Yes. Onsite parking options include a garage.
What are the check-in and check-out times at Hotel Suites La Roca?
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Hotel Suites La Roca and nearby?
Hotel Suites La Roca has an outdoor pool.
Does Hotel Suites La Roca have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, a refrigerator, and a microwave.
What's the area around Hotel Suites La Roca like?
Hotel Suites La Roca is in Downtown Cancun, a short 17-minute walk from Las Palapas Park and 20 minutes' walk from Benito Juarez Municipal Building.
Hotel Suites La Roca Reviews
Reviews
6.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.4/10
Cleanliness
7.0/10
Staff & service
5.4/10
Amenities
6.4/10
Property conditions & facilities
3.0/10
Eco-friendliness
Reviews
6/10 Good
2 April 2023
Property looks really good in the pictures but once you are there not worth the money - lacks many things - the only good part was the soft bed other than that the place needs much attention.
Larry
Larry, 2-night trip
Verified Expedia guest review
2/10 Poor
5 January 2023
Sheldon
Verified Orbitz guest review
2/10 Poor
18 December 2022
Это ужасно грязно и душно.
Anton
Anton, 8-night family trip
Verified Hotels.com guest review
10/10 Exceptional
8 August 2022
Abraham
Abraham, 1-night trip
Verified Expedia guest review
2/10 Poor
19 July 2022
Bradley
Bradley, 1-night trip
Verified Expedia guest review
2/10 Poor
24 May 2022
Wendy
Wendy, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
21 November 2020
Verified traveller
6-night trip
Verified CheapTickets guest review
10/10 Exceptional
5 September 2020
A comfort and placental place
This is a nice hotel with all the amenities that we needed for our 10 days. We enjoyed a beautiful swimming pool on top of the terrace. The front desk service people was excelent with a great custumer service skills. Only the toilet was with little bit of prolem, but the plomery guy fixed the toilet the same day we reported. Overall, the hotel is great and it's in the center of the Downtown of Cancun.
Socorro
Socorro, 10-night family trip
Verified Hotels.com guest review
8/10 Very good
21 July 2020
Friendly staff, especially the Argentinian man, simply the best atttitude.
Verified traveller
2-night romance trip
Verified Orbitz guest review
10/10 Exceptional
9 July 2020
Len
Len, 6-night business trip
Verified Expedia guest review
2/10 Poor
26 February 2020
Lisa
Lisa, 14-night trip
Verified Hotels.com guest review
2/10 Poor
1 February 2020
Far from beach, small, and poor neighborhood. Five-ten min wait to get into my room if you comeafter they lock the front door at night. One time I waited 15 minutes outside at night in the most crime ridden neighborhood in Cancun.
Marvin
Marvin, 5-night trip
Verified Expedia guest review
2/10 Poor
31 January 2020
Property is in a high crime district. Room was absolutely filthy. It was not fit for human habitation. There was human bio matter splattered on the wall. The "air conditioning" that was advertised was a one room (bedroom) air conditioner that did not work. There was no way to escape the room but through the door if there were a fire. You would be trapped. No deadbolt for security on the cardboard thin door. There was, however, a huge iron door that slid across the only entry at night thus trapping you inside. We did not stay after seeing the condition of the room and facilities. They would not refund our money. Stay away from this dung pit.
Doc
Doc, 5-night romance trip
Verified Expedia guest review
8/10 Very good
19 December 2019
It was a good value I would stay there again there were stores close by
Verified traveller
14-night family trip
Verified Orbitz guest review
10/10 Exceptional
14 November 2019
Good thank you i enjoy verymuch everythink i wil come back
Verified traveller
8-night trip
Verified Expedia guest review
2/10 Poor
6 August 2019
Due to the fact that I can't write a lot I've condensed my complaint into a list. Day 1: Manager gave me a one bedroom with two twins beds for me and my family of 3. The pool was dirty and not working. Day 2: On 2 separate occasions the toilet failed to flush. Day 3: Same small 1 bedroom two twin beds. Pool still not working. Day 4: Toilet was fixed and stopped flushing again. Day 5, 6: Bedsheets were loose and came off mattress in the morning. Day 7: Housekeeping was informed. New bedsheets were given but same problems persisted. Day 8: Extremely loud music from 11pm - 3am resonating from a bar across the street. Unbearable to sleep. Day 9: Previous issues persisted. Front desk worker warned me about walking outside in front of the hotel at night because 3 prostitutes robbed a hotel guest. Day 10: Toilet not flushing again. Front desk was notified. Claimed to have fixed but still not flushing. Found a blood stain on my pillow case before going to sleep. Day 12: Arrived at 9pm both AC units not working. Beeping and flashing numbers. Microwave beeping. TV not working. Hotel worker claimed it was an electrical problem, but refrigerator, ceiling fan, and lights were all working. My family and I left 3 days before we were supposed to at 12AM. At this point I drove around Cancun until Expedia rushed to find us a better hotel in the area. The owner forced front desk associate to return our money out of his own wallet. The loud bar music was nonstop from day 1 until the day we left.
Verified traveller
14-night family trip
Verified Expedia guest review
2/10 Poor
5 August 2019
When we booked the hotel we were pleased with the amenities and the fact that it was in Cancun. However it was clear after the first few days that our time there was not going to be a good time. The first issue was that we booked a room with a twin bed and a queen bed and the room we got had a twin bed and a full bed which is smaller than a queen. They did move us to a larger room, which we were happy about. Our problems started in the new room. The first problem was that the toilet was not flushing and we had to tell them three different times. Each time we told them we were assured that it would be fixed and we came back and it would be fixed for a day and then it stopped working again. The bed sheets have coming off of the bed so we were sleeping on a dirty mattress. We talk to both housekeeping as well as the front desk about this issue and again we were assured that it would be fixed and it was never fixed. One of the reasons we booked the hotel is because it had a pool and a hot tub.Hot tub. When we arrived at the hotel the pool was green and full of algae. We were told that it was going to be cleaned it was clean for about a day and then we were notified that the filter was not working so the pool will not stay clean as it should. One night before bed we noticed a blood spot on the pillow case. And they tried to tell us that it was from us. The final straw was three days before the end of our trip. We came home after a long day out to both of our AC units not working.
Verified traveller
14-night trip
Verified Expedia guest review
4/10 Fair
17 July 2019
Good Place
Nightly rate was very good for me - for a regular Mexican with 150 pesos per day was not. May be, that is why it kind of empty
Mostaque
Mostaque, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
14 July 2019
Address was confusing
Omer
Omer, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
3 March 2019
Verified traveller
4-night trip
Verified Expedia guest review
8/10 Very good
1 March 2019
Verified traveller
5-night trip
Verified Orbitz guest review
8/10 Very good
28 February 2019
Verified traveller
5-night trip
Verified Orbitz guest review
2/10 Poor
26 December 2018
This place is the worst “hotel” I’ve ever stayed at! It shouldn’t be called or labeled as a hotel. The neighborhood is so dangerous that not even the taxi drivers wanted to go there. For real!! There’s a street with prostitutes just nearby. You take from here.
RODRIGO
RODRIGO, 4-night trip
Verified Expedia guest review
4/10 Fair
27 July 2018
Nothing is provided in the kitchen. You need to purchase plates, cups, utensils, napkins, etc. and there is no stove. Only a microwave that barely works. Water pressure is poor. Every other day we couldn’t flush the toilet. Last day there we had no water at all. Rooms are basic. The pool was nice. The inn keepers do not speak any English. Brush up on your Spanish or have google translate handy.
Jacki
Jacki, 9-night trip
Verified Expedia guest review
2/10 Poor
13 May 2024
dåligt dåligt hotel liger på den farligaste platsen i cancun lång i från allt hur expedia säljer detta vet ej det var inga handskar sängar smutsig rummet smutsig där bor en massa konstiga folk med familj typ 10 person per rum med små barn som skriker i korridoren de rök överallt inga lampa i trappan ,vi flyttade på en gång där ifrån och betalade ny hotell rekommendera inte detta hotell till nån