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All properties in Tulum, Tulum, Quintana Roo, Mexico

Aroma Tulum

3-star hotel with outdoor pool, near Tulum National Park

  • Free self-serve breakfast and free WiFi
From
Rs5,693

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Pool
  • Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 94.
1 / 94Outdoor Pool
7.6.Good.
  • Cute and quaint. It’s Tulum, don’t expect too much. But it was nice. The outdoor pool…

    May 29, 2021

  • 3 day stay, No water for 2 days No electricity for 1 day Shower broke and was unusable…

    Mar 5, 2021

See all 63 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Air Conditioning

Property highlights

Main amenities

  • 11 guestrooms
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Pool bar

For families

  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Premium TV channels
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Tulum City Center
  • Tulum National Park - 34 min walk
  • Dos Aguas Park - 10 min walk
  • Cenote Crystal - 41 min walk
  • Tulum Mayan Ruins - 2.9 mi / 4.7 km
  • Tulum Beach - 3.5 mi / 5.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite
  • Luxury Suite, Balcony
  • Premium Suite
  • Exclusive Suite, Private Pool

What’s around

Landmarks

  • In Tulum City Center
  • Tulum National Park - 34 min walk
  • Dos Aguas Park - 10 min walk
  • Cenote Crystal - 41 min walk
  • Tulum Mayan Ruins - 2.9 mi / 4.7 km
  • Tulum Beach - 3.5 mi / 5.7 km
  • Playa Paraiso - 4.3 mi / 7 km
  • Gran Cenote - 3.4 mi / 5.5 km
  • Las Palmas Public Beach - 4 mi / 6.5 km
  • Tulum Monkey Sanctuary - 5 mi / 8 km
  • Sian Ka'an Biosphere Reserve - 6.3 mi / 10.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive
map

At a glance

Hotel size

  • This hotel has 11 rooms

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from noon - 6:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free offsite parking nearby
  • Street parking available
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free self-serve breakfast daily
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Water dispenser

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Free bicycles on site

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Designated smoking areas
  • Rooftop terrace
  • Terrace
  • Television in common areas

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Be entertained

  • Smart TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Aroma Tulum Hotel
  • Aroma Tulum Hotel
  • Aroma Tulum Tulum
  • Aroma Tulum Hotel Tulum
  • Aroma Tulum by G Hotels

Optional extras

Rollaway beds are available for an additional charge

Policies

The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: MXN 98.00 per accommodation, per night
  • A damage deposit of MXN 1600 will be collected before check-in.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Aroma Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's free parking nearby.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • Check-in ends–9:00 PM. Check-out time is noon. Express check-out is available.
  • Yes. Nearby restaurants include La Barracuda (4-min walk), Burrito Amor (4-min walk), and Antojitos la Chiapaneca (6-min walk).
  • Have fun during the warmer months with activities such as cycling. Aroma Tulum also has an outdoor pool.
7.6.Good.
  • 10.0.Exceptional

    Awesome time ! Room was okay

    Giselle, 2 night trip with friends, Feb 3, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    At arrival I noticed that this place had only street parking . The area where this place is located looks a little sketchy ,dirty, loud at night ,dogs roaming and barking at you. Prior to checking in I had notified the hotel that my service dog would have arrive with me ( they never answered)once I got there he questioned me & I explained what she was staying with me , they didn’t care . He let her stay the first night and after that he came up with this excuse that her hair would be a problem & he would have to charge me an extra person fee ( 60 dollars for all nights ) I asked if he can lower it ,& he firmly said no. We paid it, cause at that point what can we do ? When you shower or even brush your teeth the water has an awful smell , and the taste is disgusting.There is no Toilet seat on the seat ( not sure why) if you turn up the water more than you are supposed to it goes all over the place even outside of the bathroom: we had to place towels all over the floor to avoid spillage . AT this point we let it be: we were afraid to even communicate anything to the nasty staff. On the 2nd day the cleaning lady removed our 2 towels and our only two water bottles ( we had to get up at 4 am to buy water) & only left us with 1 towel . Every time we walked in they gave us this dirty look , & attitude . Once I checked out he inspected the room and questioned where the towels were and I told them that they removed them. IF we could give them a 0 we will. AVOID THIS PLACE!!!!

    3 night romance trip, Jan 28, 2021

    Verified Expedia guest review

  • 2.0.Poor

    DO NOT BOOK HERE! The pictures are a lie. Everything is rundown. The room was super damp and smelled like sewer. The private pool is not private at all, they like to say “private” because no one has “access” to it but everyone around has a view. NO HOT WATER for your pool or in our case dirty tub outside. No chairs or a hammock like pictured either. Faucets in the room are rusty leaving your hands smelling like rust and metal. You will getting eaten alive by MOSQUITOES!!! They don’t offer nets for the beds either even though the place is infested with them. The “public pool” is cold water too. The lounge chairs upstairs pillows are old and run down. It was so bad we left! Didn’t stay there not more than 30 min or so. We tried getting in contact with management and no one available the staff weren’t very interested in helping. Read other reviews and see they say the same thing I booked this with months before and if I would’ve read the recent reviews before getting there I would’ve cancelled. I’m requesting help from Expedia so Think twice before you book. It’s not worth the money to stay in a place that’s unacceptable its not right! Save yourself the headache frustration and the money. The trip to this place was a waste of a lot of money, a whole day of driving and gas ruined my vacation!

    Judy, 3 night romance trip, Jan 27, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Service Not so good.

    1 night trip, Dec 29, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    El agua del uso diario es salada y la televisión no le servía el volumen después de eso todo bien.

    karen, 2 night family trip, Dec 16, 2020

    Verified Expedia guest review

  • 4.0.Fair

    When I saw this hotel’s picture I was in love, specifically with the private on suite pool but, when I got to the hotel I was totally disappointed. My room (103) was moist and humid, the pool in the room didn’t keep the water ( it had a leak). The tap water was way too salty and cold. The “continental“ breakfast consisted of toast, fruits, coffee and yogurt. When I went to the front desk to complain and even cancel the reservation, they couldn’t do anything because we booked through Expedia and it was a caos to get an Expedia expert on the phone, they just put me on hold and the cold got disconnected after like 2 minutes. To make the story short, we left the hotel 1 day before the check out date. I hate to give such review but the was our experience. We were a party of 4 and we had 2 rooms.

    Sophia, 4 night romance trip, Dec 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    La alberca privada es solo una pileta, podrían ponerle para controlar la temperatura de la llave.

    Santiago, 2 night trip, Nov 1, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    The hotel did not have basic facilities and the need for an iron, hair dryer, slippers and a bathrobe were broken. The front door of the backyard did not work, the safe did not work and the bed linen was not changed. It was always stale.

    4 night trip, Oct 11, 2020

    Verified Orbitz guest review

  • 6.0.Good

    NO water pressure for shower

    the staff at the aroma tulum was wonderful. the hotel is one block from the main avenue with all the restaurants. the area of hotel is safe even late at night. the only complaint, we switched to three different rooms so the issue is in the entirety of building, there is no water pressure to shower. Not only is there lack of pressure, you only have option of extremely COLD shower or extremely HOT (no in between! no warm water). The breakfasts was good for continental.

    3 night trip, Sep 4, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    The room smells like sewer and it’s because of the bathroom pipe system. Although we love the staff and they’re super friendly and very helpful. The only perk about this hotel is that they are the same company with tago hotel in tulum. You can get a free shuttle to tago and they will pick you up from and to aroma.

    Intan, 3 night trip, Aug 13, 2020

    Verified Hotels.com guest review

See all 63 reviews