First time staying at Rosen Centre. Check in experience was poor. Front desk lady with glasses (name started with “L”, I think it was “Laila” or similar) did not seem in good mood and did not offer good customer service. I asked for a floor higher than 2, and without even checking her availability she immediately answered in rude tone “that is the only king left” and didn’t give any options. I was given a disabled accessibility room in 2nd floor facing the front lobby /valet area, not very pleasant and view sucked. I had to keep window shades closed for privacy which was a bummer. Bed was comfortable but room didn’t seem fully clean, with Bobbi pins and items from previous guest still left in room. Food and service at Harry’s poolside bar was good, Destini was a great server. Hotel capacity seemed low and was confirmed with several hotel employees working throughout the night, so was surprised by the check in experience. Also, hotel seems to be stuck in early 2000’s, with their carpets, lobby, restaurants/shops, and pool area. All of these areas can use an update. I will most likely not stay here again, and wouldn’t recommend, based on overall experience. Rosen, with the amount of presence you have in Orlando, and assuming decent profitability between all the properties, you can do better.