I will say the level of professionalism, probably at majority of the Hilton goes by the look of a person. It looks as if they determine how they’re going to treat someone by the financial state one is.. they have absolutely no education and de-escalating situations, they do not care whether they lose a guest or two or even three. The well-being of the guest is the least in the priority. After suffering a seizure due to the front desk situation the employees decide to laugh versus, take it serious . However, the staff especially the morning staff that works the breakfast in the morning were extremely professional and kind. There was one employee that I will recognize that went above and beyond, and I will say she needs to find another job at another hotel, where she will be appreciated and compensated accordingly. Her name is Reena. Instead of being concerned about the situation at hand upper management at the property, decides to be even more unprofessional and treat me as a guest like a criminal. They show absolutely no signs of sympathy absolutely no empathy towards anyone unless they are a certain type of social class. Hotel management rate zero, severe training in customer service and how to deal in de-escalation, Front desk, severe training, professionalism, customer service, customer, de-escalation. Front desk rate zero. Housekeeping understaffed for facility