2/10 Poor
14 September 2024
Disappointing Experience - No Alcohol and Poor Housekeeping
I recently stayed at this hotel and was quite disappointed. First, the hotel does not provide alcohol, which was not mentioned anywhere on their website. When I asked the reception about it, the receptionist’s response was shocking—she said, “I am not the owner of the hotel,” instead of providing any helpful information. I found this attitude unprofessional.
The housekeeping was terrible. They only made the bed and did not clean the bathroom properly. To make things worse, they didn’t change the glasses daily. When I asked them to clean properly, nothing improved. Communication was also an issue, as none of the housekeeping staff spoke English, making it difficult to address my concerns.
Overall, my stay was not what I expected, and I wouldn’t recommend this hotel.
Saman
Saman, 4-night family trip
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