The Reef Coco Beach & Spa- Optional All Inclusive

Photo gallery for The Reef Coco Beach & Spa- Optional All Inclusive

Primary image
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
Outdoor spa tub

Overview of The Reef Coco Beach & Spa- Optional All Inclusive

The Reef Coco Beach & Spa- Optional All Inclusive

3.5 star property
3.5-star beachfront resort with spa, near Quinta Avenida

7.4/10 Good

999 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Marina
  • On the beach
  • 5 restaurants and 5 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Free use of bicycles
  • Beach umbrellas
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Luis Donaldo Colosio
  • Quinta Avenida - 6 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Mamitas Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 32 min walk
  • Playacar Golf Club - 21 min drive
  • Grand Coral Golf Riviera Maya - 16 min drive
  • Tres Rios Ecopark - 26 min drive
  • Xplor Theme Park - 23 min drive
  • Xcaret Eco Theme Park - 26 min drive
  • Ferry to Cozumel - 26 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.4 km

About this property

The Reef Coco Beach & Spa- Optional All Inclusive

At The Reef Coco Beach & Spa- Optional All Inclusive , you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus you'll be within a 10-minute walk of Playa del Carmen Main Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, reflexology, and mani/pedis. Serving Japanese cuisine, Samurai is one of 5 restaurants and 5 bars/lounges. Other highlights include a marina, a free kid's club, and a beach bar. Fellow travelers like the helpful staff and restaurant.

All-inclusive

All-inclusive room rates at The Reef Coco Beach & Spa- Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), COVID-19 Guidelines (WHO), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
On-site PCR COVID-19 testing is available for a MXN 2200 fee, and antigen/rapid COVID-19 testing is available for a MXN 500 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 196 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 5 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Mini golf
  • Babysitting (surcharge)

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Mini golf
  • Kayaking
  • Boat tours
  • Scuba diving
  • Snorkeling
  • Surfing/body boarding
  • Karaoke
  • Shopping
  • Pool table
  • Fishing
  • Golfing nearby
  • Sailing nearby

Working away

  • Business center
  • Computer station
  • Conference space (8759 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2003
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Marina
  • Spa tub
  • Outdoor tennis court
  • Sauna

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Phone

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at The Reef Coco Beach & Spa- Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily.

Dining

Samurai - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Reservations are required.
Rosinella - This diner specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Miramar - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Latino - This diner specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Snack Bar - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night
  • Resort fee: MXN 30 per accommodation, per stay

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

On-site PCR COVID-19 testing is available for a MXN 2200 fee, and antigen/rapid COVID-19 testing is available for a MXN 500 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Intertek Cristal (3rd party expert - Global)
  • COVID-19 Guidelines (WHO)
  • Safe Travels (WTTC - Global)

Policies

This property accepts credit cards and cash.

Also known as

Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive

Frequently asked questions

Overall score and ratings

7.4

Good

8.1/10

Cleanliness

8.1/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Very clean Hotel little outdated food pretty decent pool is big enough
Raul, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Great stay at Playa del Carmen
Great hotel and good location - will come back without a doubt!
Alejandro, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Andrei, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel was great the service was amazing everybody was super friendly the only thing I didn’t like was that they don’t change the comforts throughout the whole week the only change towels
Claudia, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful small all inclusive. We enjoyed our stay in an ocean front room. The pools were very nice as well as the hot tubs. We only had the buffet for breakfast and dinner the food was delicious and the bar made great drinks! 5th avenue was just a short walk away! We will return again!
Dre, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

This resort was great for the price!! We had a great time and all the staff were super attentive and friendly!! The food was good for the most part and the hotel was always clean and had tons of activities. Our waiter,
Jennifer, 5-night trip
Verified Hotels.com guest review

6/10 Good

1. The buffet food was cold no matter what time we ate there. The restaurants however, were very good. 2. The beach was full of seaweed and we ended up not even swimming in the ocean our whole trip. 3. The evening entertainment was just ok, but we have experienced much better other places. In addition, the evening entertainment didn't start until 9:30, so there weren't many people there and if you have kids you either have to miss the entertainment or keep your kids awake until 11pm. 4. Everyone puts their towels over the pool chairs first thing in the morning so there are never any chairs available unless you choose to move someone else's stuff. It would be nice if the staff didn't allow that to happen because there are times when people aren't using their chairs for hours at a time and others could have definitely used them. 5. There is visible black mold in the room and bathroom that appears to have already been covered up by paint. My husband, daughter, and myself all got sick on our trip and we are wondering if the mold had anything to do with it. 6. The staff were great! They were all very helpful and friendly.
Kenny, 5-night family trip
Verified Orbitz guest review

6/10 Good

The first room they gave us, made us feel like dirty prisoners. It was nasty, smelt like mold, everything was falling apart, it was literally 4x4 walls. Changed rooms and it was a little better but still a very moldy smell, shower head had mold and looked like it wasn’t clean. Very noisy all night long, you could hear everything from the rooms, the food is not the worst but not even close to the best , barely edible, we ordered take out a few times because of poor food choices, service was horrible and we were even extra tipping people and still was horrible. Overall wouldn’t come back, only plus is it is close to 5th Avenue. Of course the ocean was full of seaweed which isn’t their fault
Miranda, 4-night family trip
Verified Expedia guest review

8/10 Very good

Loved the small size of the resort and the staff are amazing! Looking out for your every need. Bar areas seemed understaffed and sometimes had to wait for long periods of time to get a drink. Out of the 3 specialty restaurants, Japanese was definitely our favorite! Food was excellent at all 3. Buffet was just ok. Made to order eggs were great. The rooms are perfect size and had everything you needed. Our keycards kept deactivating. At one point even asked for 2 new cards and got to the room only to find neither of them worked. Lots of seaweed at the beach, unsightly and smelled but not their fault. We were able to go to Xel-Ha to snorkel. Overall, great place to stay.
Sarah, 5-night trip with friends
Verified Expedia guest review

6/10 Good

Clean but tired. Great location. Ignore time share
The hotel is in a great location, right on the beach and within walking distance of 5th avenue, where it all happens. The pool area is lovely, the restaurants are cleaned and well staffed. The food is OK, breakfast definitely the best meal of the day with plenty of choice and an omelette station. The staff work very hard and everything is constantly being cleaned. Thise are positives The negatives are, it's very old and tired. Rooms are big, spacious and clean with good air con but desparately need updating. The toilet seat is plastic and bendy!! The gym equipment is the oldest I've ever seen and is really just old home gym equipment that cannot be easily adjusted. The pool table is old, threadbare and uneven, the jacuzzi jets don't work. The worst thing about the hotel is the hard sell Time Share (or Vacation Club as they call it, effectively the same thing) that is pushed from the moment you arrive. It's promised as a 90.minute no obligation presentation in exchange for discounted tours. Just say NO. It's at least 3 hours of your holiday with hard sell pressure to part with £13-30,000 of your money. They expect you to part with £6000 there and then without letting you read through the contract properly. It's a scam. Ignore them, get a sunbed, enjoy your holiday and book tours on line instead. The massage was amazing.
Melanie, 9-night family trip
Verified Hotels.com guest review