2/10 Poor
20 December 2024
Avoid this place!!
Avoid this place please!!
Rude staff demanded I pay extra at check in because there was two of us not one. On their rules page it states “base rates are based on 2 people sharing” when I explained this to the rude receptionist she called me a liar and said “I think you will find it doesn’t say that” she was arguing with me in reception which was incredibly awkward and a terrible first impression. I also showed her that when you change your booking from 1 to 2 it doesn’t change the price at all but she demanded more money otherwise she would refuse to check us in. Clearly a scam to get more out of you when you book. Not that it’s even a cheap option to stay!
They must make lots out of this scam.
They should take off the rules page that the rates are for 2 people and make it clear that you will get charged more on check in. Only time I’ve ever experienced this and I am a platinum member on this website which means I book a lot of hotels each year.
It got worse from there. The photos are clearly very old or edited as the condition and cleanliness of the rooms is very poor.
We also hardly slept due to the noise from other rooms.
I’d avoid this place if I were you.
Ellis
Ellis, 1-night trip
Verified Hotels.com guest review
