I arrived at the hotel only one hour before my check-in and I was denied access to my room since it was getting ready, however, when I finally entered, while clean, I didn't have all commodities. No water bottles, glasses, cups, etc., only one almost-finished toilet paper roll. No bucket for ice. I had to call reception and request those. I was denied a bucket and just received two plastic bags! Then, of course, I found the ice machine was busted so I had to go to another level to get ice, with my plastic bag.
I used to love staying at this hotel, but not anymore. Next time I'll go to another one for sure.