The location is fantastic, but the overall experience was disappointing. The room was spacious but had a light box instead of a window. Despite claims about the light box, it made it difficult to regulate one’s circadian rhythm.
The staff were friendly but appeared overwhelmed. During a four-night stay, my room was not serviced once until I specifically requested it. I was told I had to explicitly ask for room service and give staff permission to enter, even though I left the “Please make up the room” sign on my door when I went out. If this is the policy, the hotel should inform guests beforehand.
Even then, I had to ask twice before they came, and the housekeeping was inadequate. Staff removed two bath towels from a twin room and replaced them with only one towel. They completely removed the bath mat, and neither vacuumed the floor nor replaced the cups in the room at any point. The rooms are reasonably comfortable, but the poor service led to a below-par experience.