Noi Puma Lodge

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Outdoor spa tub
Deluxe Double Room | In-room safe, free cribs/infant beds, rollaway beds, bed sheets
Deluxe Double Room | In-room safe, free cribs/infant beds, rollaway beds, bed sheets
Deluxe Double Room | In-room safe, free cribs/infant beds, rollaway beds, bed sheets

Overview of Noi Puma Lodge

VIP Access

Noi Puma Lodge

4.5 star property
Machalí ski resort with spa and ski storage

9.0/10 Superb

43 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Bar
Map
Fundo Sierra Nevada, KM 22, Parque Nacional Los Cipreses, Machalí, O'Higgins
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Ski storage
  • Fitness center
  • Sauna
  • Free use of bicycles
  • Seasonal outdoor pool
  • Room service
  • Terrace
  • 24-hour front desk
  • Garden
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this property

Noi Puma Lodge

4.5-star luxury resort in the mountains
Consider a stay at Noi Puma Lodge and take advantage of a terrace, a garden, and dry cleaning/laundry services. Skiers and snowboarders can spend time on the slopes at this resort offering downhill skiing and ski storage. Treat yourself to a facial, Ayurvedic treatments, or a body scrub at Cipres, the onsite spa. The onsite local cuisine restaurant, alto las lenas, features al fresco dining. Stay connected with free WiFi in public areas, and guests can find other amenities such as a bar and a gym.
Other perks include:
  • A seasonal outdoor pool with pool umbrellas
  • Free self parking
  • Free bicycle rentals, smoke-free premises, and multilingual staff
  • A 24-hour front desk, a billiards/pool table, and a gift shop
  • Guest reviews give good marks for the helpful staff
Room features
All guestrooms at Noi Puma Lodge have comforts such as bathrobes, in addition to amenities like safes.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with rainfall showers and free toiletries
  • TVs with cable channels

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 26 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • This property is accessible only by 4x4 vehicle. Snow chains are recommended in winter.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • Pool table
  • Hiking/biking trails nearby

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Free bicycle rentals
  • Pool umbrellas
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • Seasonal outdoor pool
  • Full-service spa
  • 24-hour pool access
  • Sauna

Languages

  • English
  • Spanish

Ski

  • Downhill skiing
  • Ski storage

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Bathrobes and slippers

Sleep well

  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom (not in room)
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Cipres. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Alto las lenas - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Rollaway beds are available for CLP 52000.00 per night

Pool, spa, & gym (if applicable)

  • Pool open 24-hours
  • The seasonal pool is open from December to March
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Puma Lodge Noi Hotels
Puma Lodge Noi Hotels Rancagua
Puma Noi
Puma Noi Rancagua
Noi Puma Lodge Rancagua
Noi Puma Lodge
Noi Puma Rancagua
Noi Puma Lodge Machalí
Noi Puma Lodge Chile/Rancagua
Noi Puma Machalí
Noi Puma Lodge Resort
Noi Puma Lodge Machalí
Noi Puma Lodge Resort Machalí

Frequently asked questions

Does Noi Puma Lodge offer free cancellation for a full refund?
Yes, Noi Puma Lodge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Noi Puma Lodge?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Noi Puma Lodge?
Yes, there's a seasonal outdoor pool. Guests have 24-hour pool access.
Are pets allowed at Noi Puma Lodge?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Noi Puma Lodge?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Noi Puma Lodge?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Noi Puma Lodge and nearby?
Have fun with onsite winter activities like downhill skiing. Indulge in a treatment at the spa and enjoy other amenities such as a seasonal outdoor pool and a sauna. Noi Puma Lodge also has a fitness center and a garden.
Are there restaurants at or near Noi Puma Lodge?
Yes, alto las lenas offers alfresco dining and local cuisine. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change).
What's the area around Noi Puma Lodge like?
Noi Puma Lodge is located a short 1-minute walk from Reserva Nacional Rio de los Cipreses.

Overall score and ratings

9.0

Superb

9.6/10

Cleanliness

9.1/10

Staff & service

8.0/10

Amenities

9.3/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

Hermoso lugar pero descuidados en los servicios
La llegada al hotel se hizo muy difícil a pesar de ir en vehículo 4x4. El camino estaba pésimamente cuidado. El hotel se escuda en que indican que es camino sólo para vehículos altos y 4x4, pero esto no debiese ser excusa para no hacer una mantención. Los días de mi viaje había una parte a 9km del hotel donde muchos vehículos 4x4 quedaron parados y si no es porque lugareños que pasaban por ahí estaban con una pala y lo arreglaron, dudo que hubiésemos podido pasar sin dañar los vehículos (a pesar de ser altos y 4x4). Por otro lado, en ninguna parte vinos un indicativo con los tours/ servicios disponibles con sus precios. Fuimos 2 veces al spa y no había nadie en su recepción. Terminamos contratando un tour que es muy lindo pero con duración menor a 2 horas y con un costo bastante alto para esto (lo cobran como tour 1/2 día).
Paula, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Top notch eco-hotel set in the wilderness
This was hands down one of the best eco-lodges we’ve ever stayed at. Set high up in the mountains, in a remote valley surrounded by nature, Noi Puma Lodge is a special place, and we cannot wait to return! Excellent accommodations that were both comfortable and welcoming. Great staff catering to any needs. Guest rooms are well appointed and have large bathrooms & showers. Surrounded by nature and gray views in any direction you look. Lots of amenities onsite, and additional excursions available offsite: hiking, horseback riding, helicopter tours, etc. With two jacuzzis that can be reserved, and a nice pool. Great restaurant & top notch bar. Just be advised they’re closed on sundays, and the last few kms are on a dirt road. Well worth the effort! We can’t wait to return!!
John, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful hotel
We had an excellent stay at the Noi Puma. The hotel was new, the food was great and the views were breathtaking. The last 30km of driving is on rough gravel. We STRONGLY recommend you get here by shuttle or SUV.
Verified Hotels.com guest review

10/10 Exceptional

Amazing. Scenery beyond beautiful. Staff and guides helpful and genuinely friendly. Food delicious. Service a little slow but I think that's a Chilean thing (found the same in other places we stayed) - and at the Noi Puma you are in such a beautiful place, who cares if it takes a little extra time to get your truly delicious meal.
Verified Hotels.com guest review

10/10 Exceptional

Sublime experience!
It was unfortunate we only had one night to enjoy this spectacular location and facility! From before we arrived til the end we were dealt with professionally and with care. Fernando at the front desk is a wealth of knowledge and assisted with our transportation arrangements with ease. The service staff at dinner, which was absolutely the best meal we've had in Chile, were attentive and pleasant. The bar staff were always ready to assist. We were fortunate enough to meet the Director of Operations for Noi, Felipe, who we had wonderful conversations with. We felt at home in a remote, mystical place far away from the crowds of Santiago. We will be back.
View from one of the hot tubs
From above the lodge from the helipad
Verified Expedia guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

It was all perfect! Nice location, nice people, quiet, weekend relax...
Verified Expedia guest review

10/10 Exceptional

Nice hotel
A great experience in the andes mountain. A great view from our room, with a fabolous spa
Verified Expedia guest review

10/10 Exceptional

More Than I'd Hoped.
PumaLodge is only 2 years old, and only began all-year operations last August. The Lodg seem to have worked out most of the kinks. You have to want to get there. The road does get rough. The lodge is nestled in among towering peaks, built to maximize the views from the lobby and bar.The light is wonderful, with a pristine night sky. There have been some complaints about the size of the rooms. We had no trouble. They weren't huge,but they were comfortable and clean, with large bathrooms. Food selection is limited, but delicious and imaginative.Breakfast was a full continental bar with eggs and fruit. Dinner was a choice of 2 3 course menus, which with wine came to $40(whoever said this place was too expensive didn't eat where we ate).I give the restaurant and bar top marks. The staff bent over backwards to be of service, especially Jessica, Fransisco, Marcello and Augustine. I only have a couple of negatives, and those aren't big.The internet was horrible, but that was true pretty much everywhere in Chile. And the directions. Since Pumalodge is off the map, GPSes don't really work. The Spanish directions translate very oddly, and there weren't any in English. We have since provided the Lodge with very clear, km by km directions that should alleviate that. If you're not getting them, I'll forward ours.If you want to get completely away and just enjoy the silence, you can't do better. And we didn't even go for heli-skiing season.
Verified Hotels.com guest review