The Charm Resort Phuket, Patong, Thailand

The smell in the hallways was stomach turning (rancid sewage smell entering and leaving the rooms). We complained and the attendant laughed it off. Service was horrible in the lobby, at the pool bar, and with the concierge / taxi service. There was no ice available. We found out later you could get a small bucket for a price. The checkout experience was unacceptable. Not everything can be perfect at a hotel, we understand that. BUT, in this case, the bad experiences began immediately and stacked up during the stay. RECOMMENDATION: Find another accommodation; there are so many nice places in Patong Beach!

Joe the manager was so helpful and full of information for me regarding activities and islands transfer. The staff was so nice! I left my safe open by mistake and returned to find all untouched. Very nice place to stay

Excellent excellent excellent!! The only problem was a continuing wi fi issue. It kept dropping out. The staff was very helpful and friendly and always wanted the best for our stay. Highly recommended!

Great breakfast, clean and comfortable room, really nice pool.

Great staff, friendly and hopefully. Would stay there again 💗

Everything was great! Couldn't have asked for a better stay and location :)

Room is big, bed and pillow comfortable. There is microwave in the living hall. It’s a pity we didn’t have time to use the big jacuzzi on balcony. The duplex is great for families. Only thing not good is the water heater, either burning hot or too cold. Even they came to check but nothing can be done. Breakfast has reasonable spread. 15 minutes walk to Blanga street.

Our stay was great, music at the sky bar could be improved maybe and it was a little unfortunate our jacuzzi had no jets or you couldn’t have warm water - defeats the purpose of having one. But besides those minor things, the charm was great and the staff were awesome. Breakfast was amazing!!

There is major construction happening next door to the hotel. The pool was dirty and twice we saw rats in the plant areas, though to be fair on that there were bloody rats everywhere in that vicinity. Phuket on a whole is a shit hole. You cannot take 5 steps without being harassed to buy something or get in someone's cab or tuk tuk or their bike. Very tiresome, impossible to relax. The beach though is stunning as are the Phi phi islands. Other than that it sucks.

Great service, Very friendly staff, very clean. The staff were great. Lovely pool. I asked to heat up some food and within 10 minutes they brought microwave to my room. Their restaurant food was ok. Not great. I would recommend "Thai Smile 2" that had great prices, big portions and very tasty. 15 min walk. Their exchange rate was worse than the airport and their taxi services were about 20-50% higher than the street One thing bad was I had to check out at 3am and the said that they could not give me a statement of my account because they turn off the computer. This is unbelievable that a high-end hotel cannot give a statement 24 hrs a day. They also took a photocopy of my credit card. This is a very bad practice. If the CC companies find out they will be audited for non-compliance of security standards. Great holiday. I am happy with the hotel and would go back. (not give my CC next time)