Carretera a las Ruinas Km. 2.5, Palenque, CHIS, 29960
What's nearby
Aluxes Eco Park - 1 min walk - 0.1 km
Museo de Sitio Palenque - 4 min drive - 3.8 km
El Panchán - 5 min drive - 3.9 km
Palenque Archaeological Zone - 5 min drive - 4.3 km
Misol-Ha Waterfalls - 9 min drive - 9.3 km
Getting around
Palenque, Chiapas (PQM-Palenque Intl.) - 13 min drive
Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 119 min drive
Airport shuttle (surcharge)
Restaurants
Restaurante Maya Cañada - 4 min drive
Don Mucho - 3 min drive
La Selva - 3 min drive
Monte Verde Trattoria Pizzeria Italiana - 2 min drive
Starbucks - 17 min walk
About this property
Piedra de Agua Hotel Boutique Palenque
Piedra de Agua Hotel Boutique Palenque is just 3.6 mi (5.8 km) from the airport and offers a shuttle (available 24 hours). Guests can go for a swim in the outdoor pool and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights include a bar/lounge, a spa tub, and a snack bar/deli.
Languages
English, Spanish
At a glance
Hotel size
20 rooms
Arranged over 1 level
Arriving/Leaving
Check-in time starts at 3:00 PM
Express check-in/out available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets allowed (dogs only, 1 total, up to 26 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free offsite parking within 66 ft
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:30 AM–11:00 AM
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Services
24-hour front desk
Tour/ticket assistance
Laundry facilities
Luggage storage
Facilities
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Full-service spa
Spa tub
Accessibility
Wheelchair-accessible registration desk
No elevator (single level property)
Well-lit path to entrance
Room amenities
Home comfort
Ceiling fan
Coffee/tea maker
Bathrobes
Sleep well
Premium bedding
What to enjoy
Private plunge pool
In-room massage
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
Special features
Spa
The onsite spa has couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology.
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately MXN 150 for adults and MXN 150 for children
Airport shuttle service is offered for an extra charge of MXN 80 per vehicle (one-way, maximum occupancy 4)
Late check-out can be arranged for an extra charge of MXN 200 (subject to availability)
Pets
Service animals exempt from fees
Pet deposit: MXN 500 per stay
Pets are allowed for an extra charge of MXN 500 per pet, per stay
Pool, spa, & gym (if applicable)
Pool access available from 7 AM to 10 PM
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.
Also known as
Piedra Agua Hotel Boutique Palenque
Piedra Agua Hotel Boutique
Piedra Agua Boutique Palenque
Piedra Agua Boutique
Frequently asked questions
Does Piedra de Agua Hotel Boutique Palenque offer free cancellation for a full refund?
Yes, Piedra de Agua Hotel Boutique Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Piedra de Agua Hotel Boutique Palenque?
Yes, there's an outdoor pool. Guests have pool access from 7 AM to 10 PM.
Are pets allowed at Piedra de Agua Hotel Boutique Palenque?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 26 lbs per pet. There's a charge of MXN 500 per pet, per stay, and there's also a deposit of MXN 500 per stay. Service animals are exempt from fees.
Is parking offered on site at Piedra de Agua Hotel Boutique Palenque?
Yes, there's free self parking.
Is airport shuttle service offered by Piedra de Agua Hotel Boutique Palenque?
Yes, an airport shuttle is available. The charge is MXN 80 per vehicle one-way.
What are the check-in and check-out times at Piedra de Agua Hotel Boutique Palenque?
You can check in starting at 3:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 200 (subject to availability). Express check-in and check-out and contactless check-out are available.
What is there to do at Piedra de Agua Hotel Boutique Palenque and nearby?
Piedra de Agua Hotel Boutique Palenque has a spa and private plunge pools, as well as a garden.
Does Piedra de Agua Hotel Boutique Palenque have any outdoor private spaces?
Yes, every room features a private plunge pool.
Piedra de Agua Hotel Boutique Palenque Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Very good
7 January 2024
Armando
Armando, 5-night trip
Verified Expedia guest review
10/10 Exceptional
1 January 2024
We like it for been in the jungle and close to the main street that take you to palenque ruins.
Arnold
Arnold, 3-night family trip
Verified Expedia guest review
8/10 Very good
20 November 2023
Jorge
Jorge, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 August 2023
Douglas
Douglas, 2-night trip
Verified Expedia guest review
10/10 Exceptional
26 July 2023
Carmen
Carmen, 1-night trip
Verified Expedia guest review
10/10 Exceptional
11 July 2023
A great option to stay in Mérida downtown, walkable, great service, friendly staff and cute historical vintage building. Loved it!!
Nesthor
Nesthor, 1-night trip
Verified Expedia guest review
2/10 Poor
19 March 2023
Xavier
Xavier, 1-night trip
Verified Hotels.com guest review
8/10 Very good
1 February 2023
The staff is super nice and the property charming, out of the way, and local.
Jean-Christian
Jean-Christian, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
23 December 2022
Amazing location, friendly staff, clean and cozy boutique hotel. Would def go back again
Samanta
Verified Expedia guest review
10/10 Exceptional
20 December 2022
Personal amable y servicial, atención a los detalles y personalización del servicio
lenia
Verified Expedia guest review
8/10 Very good
11 January 2022
Marc
Marc, 2-night trip
Verified Expedia guest review
10/10 Exceptional
22 July 2021
Lugar mágico
Lugar increíble, lleno de detalles.
Estaría padrísimo que tuviera un restaurante de comida típica para ya no salir.
VERONICA
VERONICA, 1-night trip
Verified Hotels.com guest review
6/10 Good
5 April 2021
Noisy.
Verified traveller
2-night family trip
Verified Expedia guest review
4/10 Fair
2 April 2021
very simple, no varm water at the washbasin, air conditioning only on high level, no button to swith off the light next to the bed, no varm water at all the second morning - very, very expensive for what it is
postiv: nice ambience in the jungle
Verified traveller
2-night romance trip
Verified Ebookers guest review
8/10 Very good
27 March 2021
Very quiet. And dog friendly. Nice pool and gardens.
Verified traveller
1-night trip
Verified Expedia guest review
4/10 Fair
27 January 2021
Miguel Eduardo
Miguel Eduardo, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 January 2021
Amazing
Excellent service and perfect location
Jose a
Jose a, 1-night trip
Verified Hotels.com guest review
2/10 Poor
11 December 2020
xiao
xiao, 2-night trip
Verified Hotels.com guest review
2/10 Poor
31 October 2020
When we arrived there, they didn’t even have our reservation. The room condition was horribly dirty, the coffee pot even worse. There was fungus in there. When they finally found our reservation which already passed 1 hour, we found that the tariff was almost double thru Expedia. We had a horrible stay there and we were totally disappointed with Expedia as well.
Verified traveller
1-night family trip
Verified Expedia guest review
10/10 Exceptional
19 February 2020
Ideal spot to relax
very friendly staff, clean room and in general a very relaxed/zen atmosphere.
Maarten
Maarten, 1-night trip
Verified Hotels.com guest review
8/10 Very good
11 January 2020
Good but needs a attention to details for price.
The hotel is small with individual casitas. The casitas are large, bed and bathroom a very good size and large terrace.
The hotel is in the "jungle" so very little light gets in. Our room was damp with no way to air it out.
The terrace could have been lovely to spend time on - however the built in "bath" did not look inviting - rusty chain and many leaves. The built in concrete couch did not have a cushion so very difficult to sit on - note - some other casitas had cushions - the hotel was not full - perhaps someone should have noticed.
General impression - the hotel could be very good with a little more attention from the staff.
Verified traveller
2-night trip
Verified Hotels.com guest review
8/10 Very good
8 January 2020
Michelle
Michelle, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 December 2019
I highly recommend this hotel. Great and accommodating staff, nice and clean rooms, and a beautiful property.
Justin
Justin, 4-night trip
Verified Hotels.com guest review
8/10 Very good
6 July 2019
Great place to unwind! We Will definitely be back, love the pool and the quietness of the rooms!
Patti
Patti, 1-night trip
Verified Expedia guest review
8/10 Very good
22 April 2019
Semana Santa Stay
We stayed at the hotel for a long holiday weekend to enjoy the Palenque ruins the nearby area. The hotel was well located, stylishly designed, and had excellent customer service throughout our stay. The only drawbacks were lack of air conditioning, wifi only in the lobby, and the lack of a restaurant.