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Xscape Tulum
3.5-star hotel with outdoor pool, near Tulum National Park
- Great for families
- Free WiFi and free parking
- Collect stamps
- Price Guarantee
FromRs6,228Rs3,426
Restrictions related to your trip
COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival. Check restrictions for your trip.Opens in a new window
9.0.Superb.175 verified Hotels.com guest reviews
If you are looking for a hotel with the feel of being in Mexico this is for you. The room…
May 22, 2021
The reception service was amazing and prompt, all were helpful with basic questions. The…
Mar 22, 2021
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Social distancing measures are in place
- 24 hours Gap period enforced between guest stays -
- Protective clothing is available to guests
- Masks are available to guests
- Guests are provided with free hand sanitizer
Guests rated location
Walkable32 positive mentions
Safe27 positive mentions
Quiet26 positive mentions
Easy parking22 positive mentions
Dining options21 positive mentions
- Free WiFi
- Free parking
- Pool
- Airport transfer
- Air Conditioning
Property highlights
Main amenities
- 27 guestrooms
- Daily housekeeping
- Restaurant and bar/lounge
- Outdoor pool
- Breakfast available
- Spa services
For families
- Free cribs/infant beds
- Private bathroom
- Free toiletries
- Garden
- Daily housekeeping
- Hair dryer
What’s around
- In Tulum City Center
- Tulum National Park - 36 min walk
- Tulum Mayan Ruins - 3 mi / 4.8 km
- Gran Cenote - 3.5 mi / 5.6 km
- Playa Paraiso - 4.1 mi / 6.5 km
- Tulum Monkey Sanctuary - 5 mi / 8.1 km
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Apartment with Balcony
- Apartment with Garden View
- Studio Pool View
- Deluxe Queen Studio
- Premium Room, 1 King Bed, Hot Tub, Pool View
- Premium Room, Balcony, Pool View
- Premium Room, Terrace, Pool View
- Luxury Jacuzzi
- Luxury Lounge
- Luxury Patio
- Deluxe Room, 1 King Bed
Location
- In Tulum City Center
- Tulum National Park - 36 min walk
- Tulum Mayan Ruins - 3 mi / 4.8 km
What’s around
Landmarks
- In Tulum City Center
- Tulum National Park - 36 min walk
- Tulum Mayan Ruins - 3 mi / 4.8 km
- Gran Cenote - 3.5 mi / 5.6 km
- Playa Paraiso - 4.1 mi / 6.5 km
- Tulum Monkey Sanctuary - 5 mi / 8.1 km
- Sian Ka'an Biosphere Reserve - 6.2 mi / 10 km
- Soliman Bay - 8.6 mi / 13.9 km
- Akumal Beach - 16.6 mi / 26.7 km
Getting around
- Cancun Intl. Airport (CUN) - 106 min drive
- Airport shuttle (surcharge)
At a glance
Hotel size
- This hotel has 27 rooms
- This hotel is arranged over 3 floors
Arriving/leaving
- Check-in time starts at 3:00 PM
- Check-out time is noon
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Special check-in instructions
Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Transfers
- Airport shuttle (available 24 hours)*
Parking
- Free secured, covered onsite self parking
In the hotel
Food and drink
- Cooked-to-order breakfast daily (surcharge)
- Restaurant
- Bar/lounge
Things to do
- Outdoor pool
- Spa services on site
- Bicycle rentals on site
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Luggage storage
- Multilingual staff
Facilities
- Number of buildings/towers - 3
- Year Built - 2014
- ATM/banking
- Designated smoking areas
- Garden
Accessibility
- Wheelchair-accessible path of travel
Languages Spoken
- English
- Italian
- Spanish
In the room
Home comforts
- Air conditioning
- Iron/ironing board (on request)
Things to enjoy
- In-room massage available
Freshen up
- Private bathroom
- Shower only
- Designer toiletries
- Hair dryer
Stay connected
- Free WiFi
- Free international calls
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.
Small print
Also known as
- Xscape Tulum Hotel
- Xscape Tulum
- Xscape Tulum Hotel
- Xscape Tulum Tulum
- Xscape Tulum Hotel Tulum
Optional extras
Breakfast costs between USD 8 and USD 15 for adults, and USD 8 and USD 15 for children (approximately)
Airport shuttle service is offered for an extra charge of USD 110 per room (one way)
Policies
This property does not have elevators.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Xscape Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking.
- Yes, there's an outdoor pool.
- Sorry, pets aren't allowed.
- You can check in starting at 3:00 PM. Check-out time is noon.
- Yes, there's an onsite restaurant. Nearby restaurants include La Barracuda (6-min walk), Burrito Amor (7-min walk), and Antojitos la Chiapaneca (8-min walk).
- Yes, an airport shuttle is available. The charge is USD 110 per room one way.
- Xscape Tulum has an outdoor pool and spa services, as well as a garden.
9.0.Superb.175 verified Hotels.com guest reviews
- 10.0.Exceptional
great stay
Great room - quiet, clean and spacious. No fan only a/c. Balcony had lovely plants but no view of the pool but lots of privacy. Staff - were amazing. Nothing was too much trouble. Great advice and service. Cycle hire - was over priced for the quality of the bikes. Be careful of moving handlebars and no breaks!
7 night trip, Mar 14, 2021
Verified Hotels.com guest review
- 2.0.Poor
one towel only for pool policy, not the cleanest facility either.
4 night family trip, Mar 10, 2021
Verified Expedia guest review
- 10.0.Exceptional
Very kind staff providing amazing service.
Camila, 2 night trip, Feb 23, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Staff was awesome. Hotel was quiet and safe. Will stay there again.
1 night romance trip, Feb 6, 2021
Verified Expedia guest review
- 10.0.Exceptional
Everyone here was extremely friendly and we had an amazing time! They are upgrading the restaurant and bar so we are looking forward to returning and experiencing it.
6 night trip with friends, Nov 13, 2020
Verified Hotels.com guest review
- 4.0.Fair
No frills!
I like eco friendly but that does not mean bare! Room has no phone to call the front desk. The room has a desk but no chair so I had to walk to the front best and request one. The shower has no place to put soap, shampoo, conditioner, etc.. Construction noise in the morning. I told them not to clean my room and when I returned it was cleaned.
Ronald, 2 night business trip, Nov 9, 2020
Verified Hotels.com guest review
- 8.0.Very good
Great place, but construction is going on close by
Although there is construction going on, the hotel took responsibility for the noise level and allowed me to cancel my remaining days and book elsewhere. They were a real class act and I would highly recommend.
Tatiana, 3 night trip, Oct 28, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
I wanted to stay in a chilled calm hotel and I got just what i needed here. It was a little of the way out from the main strip, so didn't get the overflow of tourists. It's surrounded by some great restaurants and cafes too. My room was clean and the shower was piping hot. My friend stayed in a different room and for her birthday they decorated her room. The staff are super friendly and helpful too.
Lauren, 7 night trip, Oct 28, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
I loved that it was eco-friendly. Everyone at the hotel was helpful and so nice. It's location was close to everything that we needed. I will truly will be returning back. The vibe was peaceful and beautiful.
LyndaRoro, 4 night trip with friends, Oct 28, 2020
Verified Travelocity guest review
- 10.0.Exceptional
Beautiful room super clean loved the decor and location and helpful staff.
Mailelowe, 1 night romance trip, Oct 24, 2020
Verified Expedia guest review