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All properties in Tulum, Tulum, Quintana Roo, Mexico

Xscape Tulum

3.5-star hotel with outdoor pool, near Tulum National Park

  • Free WiFi and free parking
From
Rs3,426

Image gallery

  • Xscape Tulum
  • Xscape Tulum
  • Outdoor Pool
  • Luxury Lounge  - Living Area
  • Xscape Tulum
Xscape Tulum. Image 1 of 48.
1 / 48Xscape Tulum
9.0.Superb.
  • If you are looking for a hotel with the feel of being in Mexico this is for you. The room…

    May 22, 2021

  • The reception service was amazing and prompt, all were helpful with basic questions. The…

    Mar 22, 2021

See all 175 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Quiet
Easy parking
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 27 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Spa services

For families

  • Free cribs/infant beds
  • Private bathroom
  • Free toiletries
  • Garden
  • Daily housekeeping
  • Hair dryer

What’s around

  • In Tulum City Center
  • Tulum National Park - 36 min walk
  • Tulum Mayan Ruins - 3 mi / 4.8 km
  • Gran Cenote - 3.5 mi / 5.6 km
  • Playa Paraiso - 4.1 mi / 6.5 km
  • Tulum Monkey Sanctuary - 5 mi / 8.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Apartment with Balcony
  • Apartment with Garden View
  • Studio Pool View
  • Deluxe Queen Studio
  • Premium Room, 1 King Bed, Hot Tub, Pool View
  • Premium Room, Balcony, Pool View
  • Premium Room, Terrace, Pool View
  • Luxury Jacuzzi
  • Luxury Lounge
  • Luxury Patio
  • Deluxe Room, 1 King Bed

Location

  • In Tulum City Center
  • Tulum National Park - 36 min walk
  • Tulum Mayan Ruins - 3 mi / 4.8 km

What’s around

Landmarks

  • In Tulum City Center
  • Tulum National Park - 36 min walk
  • Tulum Mayan Ruins - 3 mi / 4.8 km
  • Gran Cenote - 3.5 mi / 5.6 km
  • Playa Paraiso - 4.1 mi / 6.5 km
  • Tulum Monkey Sanctuary - 5 mi / 8.1 km
  • Sian Ka'an Biosphere Reserve - 6.2 mi / 10 km
  • Soliman Bay - 8.6 mi / 13.9 km
  • Akumal Beach - 16.6 mi / 26.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 27 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free secured, covered onsite self parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge

Things to do

  • Outdoor pool
  • Spa services on site
  • Bicycle rentals on site

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 3
  • Year Built - 2014
  • ATM/banking
  • Designated smoking areas
  • Garden

Accessibility

  • Wheelchair-accessible path of travel

Languages Spoken

  • English
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer

Stay connected

  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.

Small print

Also known as

  • Xscape Tulum Hotel
  • Xscape Tulum
  • Xscape Tulum Hotel
  • Xscape Tulum Tulum
  • Xscape Tulum Hotel Tulum

Optional extras

Breakfast costs between USD 8 and USD 15 for adults, and USD 8 and USD 15 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 110 per room (one way)

Policies

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Xscape Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in starting at 3:00 PM. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include La Barracuda (6-min walk), Burrito Amor (7-min walk), and Antojitos la Chiapaneca (8-min walk).
  • Yes, an airport shuttle is available. The charge is USD 110 per room one way.
  • Xscape Tulum has an outdoor pool and spa services, as well as a garden.
9.0.Superb.
  • 10.0.Exceptional

    great stay

    Great room - quiet, clean and spacious. No fan only a/c. Balcony had lovely plants but no view of the pool but lots of privacy. Staff - were amazing. Nothing was too much trouble. Great advice and service. Cycle hire - was over priced for the quality of the bikes. Be careful of moving handlebars and no breaks!

    7 night trip, Mar 14, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    one towel only for pool policy, not the cleanest facility either.

    4 night family trip, Mar 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very kind staff providing amazing service.

    Camila, 2 night trip, Feb 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Staff was awesome. Hotel was quiet and safe. Will stay there again.

    1 night romance trip, Feb 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Everyone here was extremely friendly and we had an amazing time! They are upgrading the restaurant and bar so we are looking forward to returning and experiencing it.

    6 night trip with friends, Nov 13, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    No frills!

    I like eco friendly but that does not mean bare! Room has no phone to call the front desk. The room has a desk but no chair so I had to walk to the front best and request one. The shower has no place to put soap, shampoo, conditioner, etc.. Construction noise in the morning. I told them not to clean my room and when I returned it was cleaned.

    Ronald, 2 night business trip, Nov 9, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Great place, but construction is going on close by

    Although there is construction going on, the hotel took responsibility for the noise level and allowed me to cancel my remaining days and book elsewhere. They were a real class act and I would highly recommend.

    Tatiana, 3 night trip, Oct 28, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I wanted to stay in a chilled calm hotel and I got just what i needed here. It was a little of the way out from the main strip, so didn't get the overflow of tourists. It's surrounded by some great restaurants and cafes too. My room was clean and the shower was piping hot. My friend stayed in a different room and for her birthday they decorated her room. The staff are super friendly and helpful too.

    Lauren, 7 night trip, Oct 28, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I loved that it was eco-friendly. Everyone at the hotel was helpful and so nice. It's location was close to everything that we needed. I will truly will be returning back. The vibe was peaceful and beautiful.

    LyndaRoro, 4 night trip with friends, Oct 28, 2020

    Verified Travelocity guest review

  • 10.0.Exceptional

    Beautiful room super clean loved the decor and location and helpful staff.

    Mailelowe, 1 night romance trip, Oct 24, 2020

    Verified Expedia guest review

See all 175 reviews