Jannah Burj Al Sarab, Abu Dhabi, United Arab Emirates

Al in all very good. One gripe which is about the TV in the room. Channel hopping is super slow if you don't know exactly what channels you want. You have to skip through all of them before selecting, so tiresome. PLEASE also note that you don't have a bar that serbes alcohol .please make that clear in your hotel details. A shisha bar doesn't count and in a dry country it is really important to know this. Otherwise really good and highly recommended.

Was a good stay. Although we booked a non smoking room and there wasn't one available we were given a smoking room which wasn't too bad but as a non smoker could still smell the tobacco. Housekeeping and room service were superb and nothing was too much trouble for the staff. Very friendly "Front of house" staff.

Eze and Chaima were very friendly at our hotel. They provided my wife and with great customer service. The hotel was very clean.

I booked this hotel online after reading favorable reviews. Perhaps other guests had better experiences, but ours was among the worst I've ever experienced in a hotel, especially a "5-star one," and I've been in about 100 countries and countless hotels. The Reception was awful and exploitative. Although we were there for less than one full day, we were charged for two nights, even though an email from a person from the Reception said we'd only have pay for about 1.5 nights since we were leaving the room about 8 p.m. and they could use it for others. My partner arrived at the Reception after midnight and was told she'd have to pay for two full nights--at a rate higher than my rate through hotels.com--in cash or she wouldn't be admitted. This was despite the fact that the Reception had my Amex credit card number so secure the room. I contested this when I arrived, and although the cash was refunded, my card was billed for the two-nights rate booked through hotels.com--in contradiction to the email stating I wouldn't be billed for two full nights. We ate in the hotel restaurant and were hounded and harassed by a hotel employee to pay that bill before we checked out! Check out was similarly nightmarish, and the "Management" did their best to make the stay as unpleasant as possible. I have never before experienced such unprofessional treatment at a "fine" hotel, and, obviously, won't be back. I advise others to beware as well....