Don't know how much of this review is fair- as the price for the location was really good. However, the room was so uncomfortable.
When my son and I arrived the staff were really friendly, and even said they had upgraded our room for no extra cost- I wish they hadn't.
It was very hot in London, and the fan provided in the room was not fit for purpose. The main issue, however, was the bed. The single bed in the room was so uncomfortable, and the headboard was not secured, so the bed rocked and made a lot of noise every time you rolled over.
We got no sleep.