Deeply disappointment with our stay at The Tower Hotel, which fell far short of the standards one would expect from such an iconic location.
As avid runners, staying here was a long-held dream, and was to celebrate a birthday & a running challenge, making it a significant emotional & financial investment. Unfortunately, the experience was riddled with unacceptable issues that marred the occasion. Including:
Reception – very slow service, and not willing or able to address concerns raised during the stay after multiple visits.
Bedroom – faulty heating (an electric radiator), tired and scruffy decorations, smell of damp
Bathroom – dripping tap, dirty bath, moldy tiles,
This experience was truly disappointing, especially for a trip years in thought and months in the planning. Many of these are already highlighted in online reviews, with no apparent action. This lack of care directly contradicts the website’s promise of “quality and fabulous comfort.”
I have sent a letter to to Hotel General Manager, Mr O’Riordan asking for a response to my concerns about this thoroughly upsetting experience. But have had no response.
If you're willing to overlook a considerably lower level of service & quality, the view is indeed remarkable. However, if you're expecting the same high standard within the hotel as the view itself, as we did, then you'll be as disappointed as we were.