Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS, 29290
What's nearby
Ciudad Cuauhtemoc - 3 min drive - 3.0 km
Santo Domingo Handicraft Market - 3 min drive - 2.8 km
Plaza 31 de Marzo - 4 min drive - 3.3 km
San Cristóbal de las Casas Cathedral - 4 min drive - 3.3 km
Mesoamerican Museum of Jade - 4 min drive - 3.4 km
Getting around
Angel Albino Corzo Intl Airport (TGZ) - 70 min drive
Area shuttle (surcharge)
Restaurants
La Cabaña de Don Juan Bosco - 12 min walk
Don Rafita "Tacos y Gorditas - 16 min walk
Quesadillas Tio Chano - 7 min walk
Carnitas y Barbacoa Jaimito - 15 min walk
Empanaditas de Doña Lupita - 3 min walk
About this property
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan puts you just a 5-minute drive from San Cristóbal de las Casas Cathedral. Guests looking for a bite to eat can check out Los Alamos, which serves international cuisine and is open for breakfast and dinner.
Languages
English, Spanish
At a glance
Hotel size
29 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free wired internet access in rooms
Parking
Free onsite self parking
Offsite
Area shuttle*
Other information
Smoke-free property
No stag/bachelor or hen/bachelorette parties
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
Restaurant
Coffee shop
Room service (limited hours)
Traveling with children
Children stay free (see details)
What to do
Ecotours nearby
Working away
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Safe-deposit box at front desk
Garden
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Slippers
Iron/ironing board (on request)
What to enjoy
Balcony
Individually decorated
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Free wired internet
Phone
More
Daily housekeeping
Access via exterior corridors
Special features
Dining
Los Alamos - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately MXN 120 for adults and MXN 120 for children
Area shuttle service is offered for an extra charge
Housekeeping is offered for an extra charge
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Also known as
Hacienda Don Juan Cristobal l
Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan San Cristobal De Las Casas
Frequently asked questions
Does Hotel Hacienda Don Juan offer free cancellation for a full refund?
Yes, Hotel Hacienda Don Juan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Hacienda Don Juan ?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Hacienda Don Juan ?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Hacienda Don Juan ?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Hotel Hacienda Don Juan and nearby?
Hotel Hacienda Don Juan has a garden.
Are there restaurants at or near Hotel Hacienda Don Juan ?
Yes, Los Alamos offers international cuisine.
Does Hotel Hacienda Don Juan have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Hacienda Don Juan like?
Hotel Hacienda Don Juan is located a short 18-minute walk from Moxviquil.
Hotel Hacienda Don Juan Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
6/10 Good
22 November 2024
John
John, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 September 2024
Roberto
Roberto, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 August 2024
Friendly people very helpful
Angelica
Angelica, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
1 July 2024
I really love the property. It is rustic and Mexican 🇲🇽
The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
karen
karen, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
22 April 2024
Everything was nice very clean and friendly
antonia
antonia, 1-night trip with friends
Verified Expedia guest review
4/10 Fair
14 March 2024
It was very cool place
Carmen Canales Y Marielena
Carmen Canales Y Marielena, 4-night family trip
Verified Expedia guest review
8/10 Very good
8 March 2024
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
Victoria
Victoria, 6-night romance trip
Verified Expedia guest review
8/10 Very good
20 February 2024
Perfect amount of rustic Mexican charm
Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked.
The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city.
Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible.
The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!!
Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
Cindy
Cindy, 2-night trip
Verified Hotels.com guest review
2/10 Poor
23 January 2024
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.
Michael
Verified Expedia guest review
10/10 Exceptional
27 December 2023
I loved the look of the hacienda and the history.
Maria
Maria, 3-night family trip
Verified Travelocity guest review
10/10 Exceptional
5 November 2023
Hotel colonial , cálido y confortable
Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.
gustavo
gustavo, 1-night trip
Verified Hotels.com guest review
6/10 Good
17 October 2023
Beautiful place , but it does need a little work and hot water keeps running out
Maritza
Maritza, 5-night trip
Verified Expedia guest review
4/10 Fair
9 September 2023
Lorena
Lorena, 4-night trip
Verified Expedia guest review
10/10 Exceptional
24 August 2023
Absolutely beautiful
Erika
Erika, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
11 July 2023
Amazing place. Great experience
Richard
Richard, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
13 June 2023
The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family
aida
aida, 5-night trip
Verified Expedia guest review
10/10 Exceptional
29 November 2022
One of the best places I’ve been at. Great staff and service. Great/affordable Tours and Ammenities are offered.
Luis
Verified Expedia guest review
10/10 Exceptional
14 June 2022
The staff were really friendly and helpful.
William Isaac Ruiz
William Isaac Ruiz, 1-night trip
Verified Expedia guest review
10/10 Exceptional
29 November 2021
Pedro
Pedro, 2-night trip
Verified Expedia guest review
10/10 Exceptional
25 April 2021
It was awesome to be in this beautiful old hacienda, filled with amazing and unique antiques!
Verified traveller
2-night romance trip
Verified Expedia guest review
4/10 Fair
23 November 2020
Verified traveller
4-night trip
Verified Expedia guest review
10/10 Exceptional
19 March 2020
Great staff, Nereo went above and beyond to provide superior service
Verified traveller
2-night romance trip
Verified Expedia guest review
10/10 Exceptional
13 March 2020
Loved the fireplace in the dining room. Excellant ambiance. Staff is very helpful and friendly. History of the property is very interesting, esp. that the hotel is about 200 yrs old.
Lot's of neat antiques. Clean. Hot showers. The rooms are cold as there are no heaters, but the cozy thick quilts made up for it.
Verified traveller
6-night trip with friends
Verified Expedia guest review
8/10 Very good
12 March 2020
This hotel is very unique and somewhat rustic. The property has some very interesting antiques that are hidden away waiting to be discovered. The room we had was very Mexican it is decoration. However, there is no heat in the room and it was chilly in the evenings in March. There was only 1 hard wooden chair that looked nice, but was tough to sit in to read. The Cocina (restaurant) was delightful. There is a fireplace that takes the chill off and the food is good. The staff at the Hotel are very helpful and friendly, although not much English is spoken. Overall we enjoyed our stay here very much
John
John, 6-night trip with friends
Verified Expedia guest review
8/10 Very good
28 February 2020
Cold stay
It was cold and hotel didn’t have any heaters in the room.
First night there was no electricity in the room.