My furniture was literally falling apart. I could hear the neighbors flushing toilets and coughing. This was a quick book in between countries as we hopped through Europe, If I was not desperate for something affordable in British pounds for a quick turn around I would have checked out. there was not even anyone at the "Front desk" to make a complaint, ask for extra towels, nothing. The location is great for the international train station (walking distance) but other than that, it is falling apart and needs a lot of TLC. Horrible customer service, literally only saw someone when checking in. Toilet had poop on it that I had to clean (thankfully I travel with my own cleaning kit), carpet had not been vacuumed in months, you can literally see dust bunnies along the edges. TV was hung crooked and channels did not work. Sheets were horrible and itchy, I was nervous to sleep in them. Horrible experience on our first night in London.