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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury beachfront property with golf course, near Moon Palace Golf Club
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Aerial view
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Sun deck
Private beach, white sand, free beach cabanas, sun-loungers
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Free parking
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • 12 restaurants and 9 bars/lounges
  • 5 swim-up bars
  • 9 outdoor pools and lazy river
  • Free water park
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • Free supervised childcare
Feel at home
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private spa tub
  • Premium TV channels
The price is ₹67,724
₹82,340 total
includes taxes & fees
26 Jan - 27 Jan

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Grand Swim Up Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

Pool
Spa
Airport transfer
Free parking
8.2 out of 10, Very good, 2,538 reviews
The price is ₹28,623
₹35,028 total
includes taxes & fees
3 Feb - 4 Feb
Moon Palace Cancun - All Inclusive
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About the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

What's nearby

  • Moon Palace Golf Club - 3 min drive
  • Xoximilco - 6 min drive
  • El Tinto Golf Course - 6 min drive
  • Ventura Park Cancun - 12 min drive
  • Riviera Cancun Golf Resort - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Placing you just a 5-minute drive from Moon Palace Golf Club, Moon Palace The Grand Cancun - All-inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas, and beachside drinks. Guests can splash around at the 9 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Caribeño, one of 12 restaurants, offers pool views and serves breakfast and dinner. Other highlights at this luxurious property include 5 swim-up bars, a golf course, and a marina. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 1304 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 9 bars/lounges
  • 5 swim-up bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Bowling alley
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Children's games
  • Toys

What to do

  • On a private beach
  • Free beach club
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Bowling alley
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Hiking/biking trails nearby
  • Horse riding nearby

Working away

  • 10 meeting rooms
  • Computer station
  • Conference space (32630 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2017
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness center
  • Golf course on site
  • 9 outdoor pools
  • Free water park
  • Arcade/game room
  • Spa services
  • Lazy river
  • Marina
  • Nightclub
  • 4 outdoor tennis courts
  • Steam room
  • Waterslide
  • Lockers available
  • Banquet hall
  • Reception hall
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path to elevator
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Stair-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor spa tub
  • Furnished balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free international and long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 26 per person (roundtrip)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children up to age 17 costs USD 26 (roundtrip)

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Guests can rest easy knowing there's a security system and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive offer free cancellation for a full refund?
Yes, Moon Palace The Grand Cancun - All-inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Moon Palace The Grand Cancun - All-inclusive?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Moon Palace The Grand Cancun - All-inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace The Grand Cancun - All-inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Moon Palace The Grand Cancun - All-inclusive?
Yes, an airport shuttle is available. The charge is USD 26 per person roundtrip.
What are the check-in and check-out times at Moon Palace The Grand Cancun - All-inclusive?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.
Is there an onsite casino at Moon Palace The Grand Cancun - All-inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (21-min drive) and Dubai Palace Casino (21-min drive) are both nearby.
What is there to do at Moon Palace The Grand Cancun - All-inclusive and nearby?
Have fun with onsite activities such as hiking, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, basketball, and bowling. Enjoy a swim in one of the 9 outdoor swimming pools or use the all-inclusive property's other amenities, which include 5 swim-up bars and a nightclub. Moon Palace The Grand Cancun - All-inclusive also has a private beach, a lazy river, and a steam room, as well as private indoor spa tubs, an arcade, and a garden.
Are there restaurants at or near Moon Palace The Grand Cancun - All-inclusive?
Yes, there are 12 onsite restaurants, featuring Mexican cuisine and ocean views.
Does Moon Palace The Grand Cancun - All-inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub.
Does Moon Palace The Grand Cancun - All-inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Moon Palace The Grand Cancun - All-inclusive like?
Moon Palace The Grand Cancun - All-inclusive is a short 13-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13 minutes' walk from Arrecife de Puerto Morelos National Park.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Ricardo, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Fun at Moon Palace the Grand
We spent 5 nights here over New Years. I really searched for a place with a water park for our younger teen boys and other activities to keep them busy. We had a good time and it was a really nice property. Food was really good, especially for an A-I. Lots of different types of restaurants to choose from. Restaurant stand-outs were Los Tacos, Habibi and la Cantina. The Grand Buffet for breakfast was really nice with tons of options, including a lot of Mexican, which was yummy. The drinks in general were really good--name-brand liquors. The app they have was easy to use and order room service or request things from housekeeping and make dinner reservations. There were a lot of fun resort activities. Water aerobics every day at 12 was super fun and they had volleyball, water polo, aqua spinning, paddle board strength training and other workout classes in the gym. The shows were pretty good. The shows were were all entertaining. The water park was good, not great. There were two tall slides and one set of a little shorter ones you do on mats. Also a lazy river and a surf rider. Not sure if the Grand was worth the huge bump in price from the other side of the resort, but we really enjoyed it (would like to compare). Negatives were the really small "double" beds in the rooms (seemed even smaller) and the hard press they did for the timeshare sales. I hate that. Woke us up two AMs to try and get us to go to the meeting which we had already declined. Overall a fun time.
Laurie, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Wei Feng, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Extraordinary service and amenities
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
Kristi, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

CHEOLHO, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Daniel, 8-night trip
Verified Hotels.com guest review

4/10 Fair

The room smelled like a sewer. Building 94. We tried to mov e but received no response or help
Jennifer, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Cecilia Ramirez our concierge is so amazing ! Over all this property is one of the best 5 stars all-inclusive resorts in cancun !! We will def come back again. The restaurants and employees in this resort are so polite and nice !!!!
Robert, 4-night family trip
Verified Expedia guest review

4/10 Fair

Bad experience,first of all we arrived at the facility near 6 pm and first trip with 2 toddlers and after the check in, a lady walked to us offering an invitation to a breakfast with 60 minutes experience, Which we didn't quite understand what was it for since we were too tired from the trip, we just said okay and we went to our room, Next morning, somebody called to confirm that we are going to that meeting and we said, okay, we thought it's gonna be breakfast with a show or something welcoming us , But no, after signing a piece of paper, they said it's gonna be a sell meeting for 60 minutes With a small mini Buffet breakfast choices, And that sell guy (albert) sat with us on the table Continued talking, After 20min of talking, we decided that we don't want to continue bcz this is not something that we are interested in investing in, It wasn't a timeshare, but it was a membership sell, Then he said,we have to continue bcz we signed that paper Or he will be jobless for 2 weeks ,kids were very fussy And board .They kept crying/running around.We just wanted to take them to eat a normal meal and go to the water park , Anyways, we continued, and then he said the manager will come and talk to us, which we again told her that we are not interested , At the last, a lady named Alejandra walk to us, trying to offer something else that we again told her we're not interested in then she threw a paper to the table and told us to sign Very rude, Disrespectful and Unprofessional, Which I
GACIA, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Thi Thuy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

VIP BENEFITS & very children friendly and clean
Dajia, 4-night family trip
Verified Expedia guest review

8/10 Very good

This resort is amazing! 10/10 for families. A few things I didn’t like were the activities like bowling was always booked because they only have very few lanes , this resort should invest in a bigger bowling alley. I was also disappointed because they advertised a kids foam party while we were there and my daughter was looking forward to that and once we got there they never had it . They also has a few amenities closed so we weren’t able to take advantage of some of those. Besides that I still recommend this resort. So much fun kids to do!
Brittany, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Dae eun, 4-night trip
Verified Expedia guest review

8/10 Very good

I got an upgrade room and room was really nice but my view was not a garden view even it was looking at pool pump room
Vanessa, 4-night family trip
Verified Expedia guest review

6/10 Good

Everything was great for the first 3-days then the some of the services tapered off. Food wasn't great but ok. Some of the activities for the kids either didn't work or was seasonal which wasn't stated when booked.
Mitchell, 6-night trip
Verified Travelocity guest review

6/10 Good

Everything started out great for the first 3-days then some services tapered off. Food wasn't great and some of the activities for the kids either weren't working or was seasonal which was never stated prior to booking.
Verified Travelocity guest review

10/10 Exceptional

Great hotel and services! We will be back
Monica, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Had a great time.. Large resort, great good.. A place for everyone.. I will be coming back
Sheena, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great property
Medford, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great for families, love the shows and water park. Didn't like the wait time to be transported from section to sections. Overall, I would stay here again.
Jonny, 5-night family trip
Verified Expedia guest review

6/10 Good

Jungeun, 1-night trip
Verified Expedia guest review

4/10 Fair

Stefan, 14-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vadim, 7-night trip
Verified Orbitz guest review

4/10 Fair

AVOID THIS HOTEL!!
We booked 10 days in the Grand Moon Palace for a family of 3. On arrival and being a VIP Expedia member we were automatically upgraded, however, the guy at check in advised we can upgrade to one of the best rooms for and extra $200 which we agreed. I then checked to see they took $2000. On questioning this later and unpacking, he said he told me $2000, which is nonsense, so I requested for the money to be returned and we would stick to our original upgraded room which was free. There was paint all over the woodwork in the rooms, broken/cracker mirror, patches of plaster with different colours of paint. Corridors were full of food and plates from people getting room service. Food and sauce all strewn across the corridors. Plaster patches and broken walls in corridors. Paths and walkways all broken tiles, holes in concreted where I twisted my ankle twice! Plastic glasses were left laying around for days, especially at the beach. Booked a trip to the Jolly Rodger Pirate ship through Grand Moon Palace Concierge at almost $280 and on the return to hotel by minibus, due to carrying a sleeping toddler of my partner forgot her bag which contained cash, my daughters Ipad and her little toys. When we reported it as soon as we got to room, they were not in the slightest interested and advised it was a 3rd party so it will take a few days to find out from the driver. After 2 days they told us, sorry there was no bag left on the bus, which was absolute nonsense. stole money from room
Stefan, 10-night family trip
Verified Hotels.com guest review