10/10 Exceptional
8 November 2024
Above and beyond service!
We stayed three nights at Rihga Royal starting on October 3rd 2024. When we first arrived we were very stressed. I had made the mistake of leaving my backpack on the train on the way to the hotel. The backpack was a brand name (making it a target) and had my passport and all my credit cards and bank card in it as well as jewelry and other valuables I did not want to pack in my luggage. Mr. Nishikawa the very kind and helpful man checking us into our room tried to call the train stations lost and found for me. Unfortunately it was very late and they had closed. At this time it was after midnight in Japan and we had been traveling about 24 hours. Mr. Nishikawa offered to help me again the following morning due to the language barrier. This was a huge relief. My husband and I did not really sleep that night, as you can imagine, but the huge bathroom and very large bath tub were nice to relax in after the long day of traveling. At 8 am I ended up back in the lobby where Mr. Nishikawa was waiting to help me call the train stations. There are several and they started opening from 8 am until noon. Mr. Nishikawa had no luck at the first ones and kept calling until the last stop at Narita Airport. When he told me they found my back pack an hour and half from where we were I could not believe it! Mr. Nishikawa saved our vacation by truly going above and beyond. I don't think I could have found it on my own. The junior suit is extremely spacious and beautiful with tons of amenities.
Jason
Jason, 3-night family trip
Verified Hotels.com guest review