Hilton Cancun, an All-Inclusive Resort

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Private beach, sun loungers, beach umbrellas, beach towels
2 outdoor pools
2 outdoor pools
2 outdoor pools

Overview of Hilton Cancun, an All-Inclusive Resort

Hilton Cancun, an All-Inclusive Resort

4.5 star property
Beachfront property in Cancun with free water park and restaurant

8.6/10 Fabulous

469 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Highway 307, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 poolside bars
  • 2 outdoor pools
  • Free water park
  • Free children's club
  • Fitness center
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Waterslide
Feel at home
  • Free cribs/infant beds
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Ventura Park Cancun - 18 min drive
  • Delfines Beach - 24 min drive
  • El Rey Ruins - 27 min drive
  • Aquaworld - 28 min drive
  • La Isla Shopping Mall - 30 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Cozumel Intl. Airport (CZM) - 31.1 miles/50.1 km

About this property

Hilton Cancun, an All-Inclusive Resort

Hilton Cancun, an All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or relax in a sun lounger. 2 outdoor pools provide fun for everyone, and guests can also take advantage of a fitness center and a steam room. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this luxurious property include 2 poolside bars, a free water park, and a free kid's club.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
On-site PCR COVID-19 testing is available for a MXN 2000 fee, and antigen/rapid COVID-19 testing is available for a MXN 800 fee
This information is provided by our partners.

At a glance

Hotel size

  • 714 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets allowed (dogs only, 1 per room, up to 51 lbs)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Free secured onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Playground
  • Trampoline

What to do

  • On a private beach
  • Access to nearby outdoor pool

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Free water park
  • Arcade/game room
  • Steam room
  • Waterslide

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Desk chair

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Dining

Azulinda Lobby Bar - Onsite lobby lounge.
Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.
Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Luce - This restaurant serves dinner only. Open daily.
Maxal - This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pets

  • Pets are allowed for an extra charge of MXN 1100 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a MXN 2000 fee, and antigen/rapid COVID-19 testing is available for a MXN 800 fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.3/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

The staff were so friendly! The restaurants and buffet were incredible and the hotel is very modern and beautiful! The pool areas with the Infiniti pool and ocean view is spectacular. I will definitely be back!
Erin, 1-night romance trip
Verified Orbitz guest review

2/10 Poor

Never again
jason, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

My husband and I had a blast at the Hilton All Inclusive Cancun! The resort is new, beautiful decorated with lots of areas to seat and enjoy the awesome views and the resort entertainment. The hotel is very clean and the service and staff is very good and attentive. Food was some of the best we have had at an all inclusive resort, specially in the main restaurants. We had lots of fun around the pools, the service was great. Thank you, Verónica!! The beach was the only disappointing part, it is a bit rocky and with lots of seaweed in the water, despite all their efforts to keep it clean. I guess this is something happening everywhere and even if we could not get into the water, the view was stunning. We would totally recommend the Hilton Cancun All inclusive to anyone looking to have a great vacation in a wonderful place. Thank you!
Ana Karina Roca, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

The free shuttle to hotel zone was very convenient! Staff was super friendly and attentive. Also enjoyed all the food options although some were much better than others and drinks weren’t strong enough
Austyn, 6-night family trip
Verified Orbitz guest review

10/10 Exceptional

We loved the food, drinks and staff at this property! For the price, it was worth every penny!!!
Shanea, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The resort was beautiful, food was amazing, and staff was incredibly kind! Overall a 10/10 experience, I highly recommend the Hilton Cancun
Bryanna, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hospitality was amazing and the best food l’ve ever had on an all inclusive resort. Would highly recommend.
Shelva, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Food was awesome and very clean and staff were very nice.
Tarini Prasad, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel was amazing, clean and modern. Room was exceptional we booked corner room. Restaurants with great food selections. Buffet was amazing, Italian restaurant was great, Asian was fantastic! Make sure to make a reservation ASAP We were worried about travelers diarrhea, so we had only bottled water to dring and brush teeth. We had ice and fruits. Didn’t have any issue. They have covid test site which made it convenient! The only thing is that you have to rent your own Taxi to go to hotel and go back to airport! They have no shuttle. Show at night was so much fun, we loved Aladin! We will definitely come back!
Hadeel, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I was very comfortable during my stay in this hotel. Because it is a new hotel, it was clean and the service was good, and the 2 year old child liked it very much. The disadvantage is that the traffic is inconvenient and there are many seaweed on the beach, so I only played in the pool because it smelled fishy.
SUNAH, 3-night trip
Verified Expedia guest review