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Hilton Cancun, an All-Inclusive Resort

Photo gallery for Hilton Cancun, an All-Inclusive Resort

Exterior
Exterior
Room, 2 Queen Beds, Oceanfront (Swim-Up) | Free cribs/infant beds, free WiFi, bed sheets, wheelchair access
Restaurant
Lobby

Overview of Hilton Cancun, an All-Inclusive Resort

Hilton Cancun, an All-Inclusive Resort

4.5 star property
Beachfront property in Cancun with free water park and restaurant
8.6 out of 10 Fabulous
8.6/10 Fabulous

1,268 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Pet-friendly
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
Highway 307, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and 2 poolside bars
  • 2 outdoor pools
  • Free water park
  • Free children's club
  • Fitness center
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Waterslide
Feel at home
  • Free cribs/infant beds
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • On a private beach
  • Moon Palace Golf Club - 13 min drive
  • Ventura Park Cancun - 18 min drive
  • Riviera Cancun Golf Resort - 24 min drive
  • Puerto Morelos Beach - 24 min drive
  • Puerto Morelos Town Square - 24 min drive
  • Ojo de Agua Beach - 24 min drive
  • Iberostar Cancun Golf Course - 24 min drive
  • Delfines Beach - 24 min drive
  • El Rey Ruins - 27 min drive
  • Aquaworld - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive
  • Cozumel Intl. Airport (CZM) - 31.1 miles/50.1 km

Restaurants

  • Grand Lobby Bar - 14 min drive
  • Lobby Bar - 3 min walk
  • Cusco - 17 min drive
  • The Grill - 17 min drive
  • Grand Central Buffet - 16 min drive
Map

About this property

Hilton Cancun, an All-Inclusive Resort

Hilton Cancun, an All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 15-minute drive of Moon Palace Golf Club. 2 outdoor pools provide fun for everyone, and guests can also take advantage of a fitness center and a steam room. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this luxurious property include 2 poolside bars, a free water park, and a free kid's club. Fellow travelers say great things about the breakfast.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 714 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets allowed (dogs only, 1 per room, up to 51 lbs per pet)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Free secured onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Playground
  • Trampoline

What to do

  • On a private beach
  • Access to nearby outdoor pool

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Free water park
  • Arcade/game room
  • Steam room
  • Waterslide

Accessibility

  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Desk chair

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Azulinda Lobby Bar - Onsite lobby lounge.
Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.
Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Luce - This restaurant serves dinner only. Open daily.
Maxal - This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of MXN 1100 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

Does Hilton Cancun, an All-Inclusive Resort offer free cancellation for a full refund?
Yes, Hilton Cancun, an All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hilton Cancun, an All-Inclusive Resort?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Hilton Cancun, an All-Inclusive Resort?
Yes, there are 2 outdoor pools.
Are pets allowed at Hilton Cancun, an All-Inclusive Resort?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 51 lbs per pet. There's a charge of MXN 1100 per accommodation, per stay. Food and water bowls are available.
Is parking offered on site at Hilton Cancun, an All-Inclusive Resort?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hilton Cancun, an All-Inclusive Resort?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Hilton Cancun, an All-Inclusive Resort and nearby?
Hilton Cancun, an All-Inclusive Resort has 2 poolside bars, a private beach, and a steam room, as well as an arcade, a garden, and access to a nearby outdoor pool.
Are there restaurants at or near Hilton Cancun, an All-Inclusive Resort?
Yes, there's an onsite restaurant, Azulinda Lobby Bar.
What's the area around Hilton Cancun, an All-Inclusive Resort like?
Hilton Cancun, an All-Inclusive Resort is located a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Reviews

8.6

Fabulous

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Susana, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

This was a great relaxing vacation. The food was incredible and several employees really made our stay memorable. Charlie and Cruz by the family pools, Nery at Maxal, Alfredo at Sunan. Thank you all very much!
Jacob, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

From the room to the Front Desk Staff, Bars, Food, everything is wonderful. No issues, top service in the food and beverage departments, everyone was very professional and pleasing. To my surprise they provide top shelf liquor with no further charges at the bars.
Katherine, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great property! Clean, modern, good food great service. Fun for kids and adults as well. The only downfall was that there was barely a beach. But the property itself was great.
Michel, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

It was isolated, the access to the spa, the proximity to Cancun and ability to travel south
Jennifer, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

I had a awesome time
maritza, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Michael, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice property that was clean and looks fresh. The room was spacious and cleaned everyday. The restaurants were good. The buffet had ample selections every day and the fishes were always tasty and fresh.
andrew, 4-night trip
Verified Orbitz guest review

6/10 Good

Clean modern overall good staff except attitude of receptionist. Food left a lot to be desired. I don’t expect the best food in an all Inclusive but even the buffet was pretty bad with limited selections too
paul, 3-night romance trip
Verified Orbitz guest review