Playa del Carmen Maritime Terminal - 5 min drive - 3.1 km
Playa del Carmen Main Beach - 10 min drive - 3.4 km
Xcaret Eco Theme Park - 10 min drive - 7.5 km
Getting around
Cancun Intl. Airport (CUN) - 46 min drive
Cozumel Intl. Airport (CZM) - 13 miles/20.9 km
Restaurants
Rosa Roja - 6 min drive
El Gaucho Steakhouse - 6 min drive
Starbucks - 9 min walk
RIU Lupita Resort - 16 min walk
Starbucks - 6 min drive
About this property
Residence Inn by Marriott Playa del Carmen
Residence Inn by Marriott Playa del Carmen features a rooftop terrace and puts you just a 5-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. After splashing around at the outdoor pool, you can unwind with a drink at the pool bar. Also, Xplor Theme Park and Ferry to Cozumel are within a short drive. The helpful staff and overall value get great marks from fellow travelers.
Languages
English, Spanish
At a glance
Hotel size
149 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-out available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs and cats only)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 7:00 AM–10:00 AM
Poolside bar
Water dispenser
Traveling with children
Children stay free (see details)
Grocery/convenience store
Working away
24-hour business center
Meeting room
Computer station
Conference center
Services
24-hour front desk
Tour/ticket assistance
Laundry facilities
Free grocery shopping service
Luggage storage
Wedding services
Multilingual staff
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2021
ATM/banking
Rooftop terrace
Rooftop garden
Television in common areas
Communal living room
24-hour fitness center
An outdoor pool
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive recycling policy
No plastic coffee stirrers
Reception hall
Outdoor furniture
Accessibility
Braille/raised signage
Elevator
Elevator door width (inches): 49
Wheelchair-accessible path of travel
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Stairway handrail height (inches): 24
Front entrance ramp
Wheelchairs available on site
Closed captioned TV
Height-adjustable showerhead
Grab bar near toilet
Toilet grab bar height (inches): 24
Grab bar in shower
Shower grab bar height (inches): 24
Lever door handles
Phone accessibility kit
Well-lit path to entrance
Stair-free path to entrance
Pool access ramp on site
Area rugs in public areas
Area rugs in room
Smooth flooring in room
Tile flooring in public areas
Room amenities
Be entertained
55-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Wet bar
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Free rollaway/extra bed
Bed sheets provided
What to enjoy
Separate dining area
Separate sitting area
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Laptop-friendly workspace
Free WiFi and wired internet
Free local calls
Desk chair
Food and drink
Full-sized refrigerator/freezer
Freezer
Microwave
Kitchen
Stovetop
Griddle
Toaster
Cookware, dishes, and utensils
Dishwasher
Dining table
More
Housekeeping (on request)
In-room safe
Connecting/adjoining rooms available
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Cleaning supplies
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Service fee: USD 3 per accommodation, per night
Pets
Service animals exempt from fees
Pet deposit: USD 50 per stay
Pets are allowed for an extra charge of USD 20 per pet, per night
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 8:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Long-term renters welcome.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
By Marriott Carmen Carmen
Residence INN Playa DEL Carmen
Residence Inn by Marriott Playa del Carmen Hotel
Residence Inn by Marriott Playa del Carmen Playa del Carmen
Frequently asked questions
Does Residence Inn by Marriott Playa del Carmen offer free cancellation for a full refund?
Yes, Residence Inn by Marriott Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Residence Inn by Marriott Playa del Carmen?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Residence Inn by Marriott Playa del Carmen?
Yes, cats and dogs are welcome. There's a charge of USD 20 per pet, per night, and there's also a deposit of USD 50 per stay. Service animals are exempt from fees.
What are the check-in and check-out times at Residence Inn by Marriott Playa del Carmen?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Residence Inn by Marriott Playa del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.
What is there to do at Residence Inn by Marriott Playa del Carmen and nearby?
Residence Inn by Marriott Playa del Carmen has an outdoor pool and a 24-hour fitness center.
Does Residence Inn by Marriott Playa del Carmen have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster, and a griddle.
What's the area around Residence Inn by Marriott Playa del Carmen like?
Residence Inn by Marriott Playa del Carmen is located on the Strip in Playacar, a short 19-minute walk from Playacar Golf Club and 10 minutes' walk from Centro Maya Shopping Center. Travelers love the hotel's prime location.
Residence Inn by Marriott Playa del Carmen Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
13 November 2024
Alex
Alex, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 November 2024
Adriana
Adriana, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 October 2024
Stacey
Stacey, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 August 2024
William
William, 21-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 August 2024
Lindo hotel para pasar la noche si vas a hacer otr
Hotel en excelentes condiciones, buen estacionamiento, buen tamaño de habitaciones. Solo el desayuno es mi queja, es desabrido y poco variado.
Patricio Alberto
Patricio Alberto, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 August 2024
Guido
Guido, 1-night trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
Muy comodo. El personal de lo mejor el desayuno excelente 👌
Maria G
Maria G, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
11 August 2024
Aunque fue solamente una noche, me sorprendió la atención y las instalaciones, créanme que volvería y tomaré en cuenta este concepto de hospedaje.
Excelente servicio, calidad y atención en los alimentos
Baruch
Baruch, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
10 August 2024
Gerardo Rafael
Gerardo Rafael, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 August 2024
Jose
Jose, 2-night trip
Verified Expedia guest review
10/10 Exceptional
31 July 2024
Great rooftop pool! Easy access to all activities.
Elizabeth
Elizabeth, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
30 July 2024
Michelle
Michelle, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 July 2024
Gran hotel
Excelente
JESUS MANUEL
JESUS MANUEL, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 July 2024
A Great week in Playa Del Carmen
This hotel was a great place for our family of 26 to stay during our week long vacation. The staff was great. The breakfast each morning was wonderful! The 2 bedroom room had full kitchens and 2 bedrooms. They were clean and comfortable. Would recommend. Rooftop pool was nice.
Connie
Connie, 7-night family trip
Verified Hotels.com guest review
8/10 Very good
25 July 2024
The room didn't had shower curtain nobody ever came to put one we wasn't in the room for much because we was always outside doing activities and the room temperature always was lock I had to call everyday so they can unlock the thermostat so I can change the temperature .The staff was all amazing
Jennefer
Jennefer, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
23 July 2024
Isidro
Isidro, 2-night trip
Verified Expedia guest review
10/10 Exceptional
21 July 2024
Fun Family trip
We spent 7 nights here. Staff was very helpful and friendly. Breakfast each morning was excellent variety and very good. Rooms were spacious and cleaned daily. Would recommend highly.
Only downside is you need to have transportation to get to Playa Del Carmen. No walkable streets near by.
Connie
Connie, 7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
20 July 2024
Luis
Luis, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 July 2024
Claudia
Claudia, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 July 2024
james
james, 13-night trip
Verified Expedia guest review
10/10 Exceptional
5 July 2024
fredy
fredy, 1-night trip
Verified Expedia guest review
6/10 Good
2 July 2024
Lisa
Lisa, 4-night trip
Verified Expedia guest review
2/10 Poor
28 June 2024
Ciro
Ciro, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 June 2024
is the best location for a family travelling with small kids