First impressions of hotel beautiful, curb side appeal exactly what we were after, oldy worldly.
Reception staff welcoming and helpful.
Reception bathrooms pristine.
Our room… disappointed due to size, smaller than expected. Headboard worn and in need of repair, vinyl peeling off. Bed sheet did not fit the bed, no scatter cushions as in photo. Even with mattress topper bed uncomfortable and leaning to right side.
Bathroom hand basin both taps very hot water, health and safety issue!! Small black insects on the back of the toilet cistern. Shower again very hot water, no apparent temperature control. Room very warm .
Breakfast excellent, lovely attentive staff , great selection of food choices.
Room does not meet first impressions of hotel.
Disappointed as night away was a surprise for my partner. We enjoyed a meal and a show , which were amazing. Will definitely return to London, just not at the Grand Royale.